Customer Support Specialist

4 days ago

Ikeja, Lagos, Nigeria tinc support Full time ₦400,000 - ₦600,000 per year

Job Title: Customer Support Representative (Non-Technical)

Job Description:

In this role, you will act as the key point of contact between our engineers and customers, ensuring clear communication and exceptional customer service throughout the repair process. You will be responsible for managing customer inquiries, device registrations, repair status updates, and ensuring that all information flows smoothly between the engineering team and customers.

Key Responsibilities:

  1. Customer Device Registration
    : Collect customer details (name, contact information, device type, etc.) and accurately register devices into our system.
  2. Device Assignment:
    Assign registered devices to the appropriate engineer based on the type of repair required.
  3. Engineer Communication:
    Receive technical information and updates from engineers regarding repair status and communicate this information to customers.
  4. Customer Communication:
    Take customer requests and repair inquiries, passing essential details to engineers to assess whether the repair should proceed.
  5. Device Return:
    After repairs are completed, ensure that the device is properly packaged and returned to the customer, along with relevant repair documentation.
  6. Documentation:
    Maintain accurate records of all customer interactions, device status updates, and repair details in the company's CRM system.
  7. Problem Resolution:
    Address customer concerns or complaints promptly, escalating issues to management when necessary.

Location: On-site at our service center

Urgency: Immediate hire

How to Apply: Send your CV to and CC

If you're ready to join a fast-paced, growth-driven team, apply now or refer a talented technician

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