Customer Support Officer

4 days ago


Ikeja, Lagos, Nigeria Khabi-teq Realty Full time ₦600,000 - ₦1,200,000 per year

We're seeking a Customer Support Officer (CSO) who is passionate about people, organized in communication, and driven by results.

This role focuses on outreach, onboarding, and relationship management — ensuring that agents, landlords, and developers succeed on our platform.

Key Responsibilities


• Make outbound calls to onboard new agents, landlords, and property owners.


• Follow up with registered agents to ensure they complete onboarding and upload listings.


• Provide support via WhatsApp, phone, and email to ensure users are satisfied and active.


• Track inactive users and re-engage them through follow-ups or campaign calls.


• Maintain accurate data entry and engagement reports.


• Collaborate with the Growth, Marketing, and Real Estate Operations teams to improve customer experience.


• Contribute to outreach campaigns, webinars, or agent training sessions.

Requirements


• 1–3 years of experience in customer service, telesales, or client relations (real estate experience is an advantage).


• Excellent communication and relationship-building skills.


• Strong follow-up and persuasive ability.


• Organized and comfortable working in a hybrid or remote environment.


• Tech-savvy — familiar with WhatsApp Business, Excel, and CRM tools.


• Self-motivated, disciplined, and performance-driven.



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