Level 1 Support Engineer

4 days ago


Lagos, Lagos, Nigeria Wow Effect Communication Full time

Employment type: (Onsite - Contract)

Responsibilities:

– Attend to calls, emails & chats

– Diagnose issues & perform basic troubleshooting

– Log tickets and follow up to resolution

– Escalate complex issues to Level 2

– Monitor systems/servers

– Manage user accounts & password resets

– Assist with software testing

Requirements:

– Knowledge of hardware/software, Windows OS & networking

– Strong communication & customer service skills

– Ability to troubleshoot basic issues

– Willingness to learn

To Apply: Send CV to

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Job Type: Contract



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