Chief Commercial Officer

Role Description

This is a full-time hybrid role for a Chief Commercial Officer (Technologies) based in Lekki, with flexibility for remote work. The Chief Commercial Officer will be responsible for spearheading business planning and strategic initiatives, managing sales and account relationships, creating and overseeing budgets, and driving the overall growth and commercialization strategy of the organization. This role requires collaboration across teams and deep engagement with key clients to ensure alignment with the company's goals and objectives.

JOB RESPONSIBILITIES:

1. Strategic Commercial Leadership

• Develop and lead the execution of the company's commercial strategy, ensuring alignment with the overall business vision and goals.
• Provide strategic direction to the sales, marketing, business development, and customer success teams to drive growth.
• Analyse market trends, customer insights, and competitive landscapes to inform and refine the commercial approach.

2. Sales and Revenue Generation:

• Lead, manage, and mentor a high-performing sales team to achieve ambitious  revenue targets and growth goals.
• mplement and optimize sales processes, using data analytics and CRM systems (e.g., Salesforce) to track performance, manage pipeline, and ensure continuous improvement.
• Collaborate with the CEO and executive team to create pricing strategies, develop new revenue streams, and expand market share.

3. Marketing and Brand Positioning:

• Oversee marketing strategies to build brand awareness, demand generation, and lead nurturing to attract potential clients.
• Work closely with the marketing team to ensure alignment of messaging and campaigns with sales initiatives and customer expectations.

4. Business Development & Partnerships:

• Cultivate strategic partnerships and alliances to expand the company's footprint, offering joint solutions, and exploring new business opportunities.
• Act as the key point of contact for partnerships, key customers, and other stakeholders, ensuring long-term mutually beneficial relationships.

5. Customer Success & Retention:

• Establish and lead customer success programs to ensure customer satisfaction, reduce churn, and increase upsell/cross-sell opportunities.
• Implement systems to measure and improve the customer experience, from onboarding through to long-term relationships.

6. Financial and Operational Management:

• Lead budget planning, forecasting, and revenue reporting for all commercial teams.
• Establish key financial KPIs for commercial functions and work with the finance team to ensure effective resource allocation.

7. Talent Development & Team Leadership

• Build and lead high-performing teams by recruiting, mentoring, and retaining top talent across sales, marketing, and customer success functions.
• Foster a collaborative, growth-oriented culture that emphasizes innovation, accountability, and customer-centricity.

Qualifications

• Minimum of 12–15 years of experience in senior commercial leadership roles, preferably in the technology or B2B enterprise solutions sector.
• At least 5–7 years of executive-level experience within a technology company.
• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Master's degree in Business Administration (MBA), Technology Management, or a relevant advanced degree.
• Proven track record of driving significant revenue growth, scaling commercial operations, and managing high-performing teams.
• Hands-on experience with SaaS, enterprise software, cloud solutions, or similar technology-based products.
• Experience working in fast-paced, international, and rapidly evolving markets is preferred.