Network Operating Centre

1 week ago

Lagos, Lagos, Nigeria Hoop Telecoms Limited Full time

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are recruiting to fill the position below:

Job Position: Network Operating Centre (NOC) Engineer

Job Location: Gbagada, Lagos

Employment Type: Full-time

Department: Technology

Reports To: Unit Head, Network Operating Centre

Job Purpose

  • The Network Operating Centre (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting the company's network infrastructure to ensure maximum performance and uptime.
  • The role focuses on proactive fault detection, incident response, network optimization, and escalation management within the NOC.

Key Responsibilities

  • Monitor network systems (fiber, radio, IP/MPLS, core, edge, etc.) for service disruptions or performance degradation.
  • Use NMS/OSS tools to supervise uptime, capacity, alarms, thresholds, and KPIs.
  • Perform first-line diagnosis for network incidents and take corrective actions where possible.
  • Track and document all network incidents through proper ticketing systems (e.g., ServiceNow, JIRA).
  • Coordinate fault resolution with internal teams (Field Support, Planning, Engineering).
  • Escalate issues according to established escalation paths and in line with SLA requirements.
  • Conduct routine health checks and generate daily/weekly performance reports.
  • Implement network changes under approved change control guidelines.
  • Maintain network documentation, diagrams, and logs.
  • Support service provisioning and restoration activities as needed.
  • Liaise with vendors/operators for external network support.

Qualifications & Skills

  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
  • Minimum of 3–6 years of experience in a NOC or telecom network support role.
  • Strong knowledge of networking concepts (IP, OSPF, BGP, MPLS, VRF, VLANs).
  • Familiarity with monitoring tools (SolarWinds, Nagios, Zabbix, PRTG, etc.).
  • Ability to troubleshoot network faults quickly and efficiently.
  • Excellent analytical and problem-solving skills.
  • Good communication skills (verbal and written).
  • Ability to work shifts and respond to outages outside normal hours.
  • Certifications (desirable): CCNA/CCNP, JNCIA, NPTC, or equivalent.

Competencies:

  • Strong technical coordination skills.
  • Ability to prioritize under pressure.
  • Attention to detail and documentation accuracy.
  • Team player with strong interpersonal skills.
  • Customer-focused mindset.

Key Points:

  • Must be results-oriented and customer service focused
  • Must follow safety and compliance standards
  • Must work well in teams across departments
  • Must be able to troubleshoot and escalate effectively.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

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