Partner - Client Success Strategic and rise Business NG

1 week ago

Nigeria MTN Full time ₦5,000,000 - ₦10,000,000 per year

Reports To: Manager - Client Success Strategic and Global Clients

Division: Enterprise Business

Description

  • Work with product, UAT and support teams to validate new products, new systems and upgrades
  • Generate relevant reports as required by the business
  • Ensure Quality Assurance and prompt invoice delivery
  • Ensure resolution of ALL service provisioning and sales support PPPs items
  • Ensure less than 5% customer churn on managed accounts
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Ensure 98% collection of ALL invoices as at when due
  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for Enterprise customers
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
  • Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
  • Liaise with support teams (within and outside Enterprise Business) in order to resolve any customer identified issue
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
    Achieve at least 80% score in ES Customer Satisfaction internal surveys

Education:

  • First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
  • Service Management certification (added advantage)
    Fluent in English

Experience:

3-7 years' experience in an area of specialization; with experience working with others which includes

  • Experience working in a medium organization
  • Experience in the telecommunications industry in a similar role
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
  • Membership of Professional Customer Service/Relations associations will be an added advantage

  • Head, Growth and Partner Success

    6 days ago

    Port Harcourt, Rivers State, , Nigeria Chigisoft Limited Full time ₦300,000 - ₦2,300,000 per year

    Overview: Chigisoft is seeking a dynamic and charismatic professional to serve as our Head, Growth and Partner Success. This individual will play a critical role in driving brand visibility, generating leads, and building relationships that convert into successful deals. Acting as the face of Chigisoft in Nigeria, this role requires someone who can...

  • Client Services Director

    6 days ago

    Victoria Island, Lagos State, , Nigeria Box and Cedar Full time ₦10,000,000 - ₦20,000,000 per year

    Responsibilities  Partner closely with creative, media and delivery management teams to ensure that client projects are developed, produced and implemented for the success of the client and the agency. Ensure the timely development and execution of plans, campaigns and projects to assure earnings, growth and profit goals are achieved.Plans, develops and...

  • Human Resource Business Partner

    6 days ago

    Lagos, , Nigeria PeopleOS Full time ₦1,500,000 - ₦3,000,000 per year

    PeopleOS is a state -of -the -art Human Resource consulting firm that collaborates with organizations to provide innovative solutions, enhance performance, and push the boundaries for their success. The Human Resource Business Partner (HRBP) will serve as a strategic advisor and consultant to client organizations, offering tailored HR solutions and best...

  • Manager - Fulfilment Assurance and Billing FAB rise Business NG

    6 days ago

    Nigeria MTN Full time ₦1,500,000 - ₦3,000,000 per year

    Reports To: Senior Manager - Solution DevelopmentDivision: Enterprise BusinessMission:To identify and facilitate the automation of key support processes (fulfilment, assurance, billing, reporting, etc.), in line with MTN Business strategy and in a manner that positions MTN as a force within the technology space,To understand the business requirements of the...

  • Senior Human Resources Business Partner

    6 days ago

    Nigeria Concept Group Full time ₦4,500,000 - ₦9,000,000 per year

    Job Title: Senior Human Resources Business Partner (HRBP)JOB DETAILS:The incumbent will guide and mentor the HRBPs and Talent Acquisition team, ensuring a cohesive and strategic approach to staffing, succession planning and organizational development.This role includes designing and implementing comprehensive HR strategies that support the company's growth...

  • Client Success Manager at Opay

    4 days ago

    Nigeria OPay Full time ₦1,500,000 - ₦3,000,000 per year

    JOB TITLE: Client Success ManagerJOB DETAILS:Responsible for collecting leads from key account target customers, establishing contacts, and achieving cooperation with target customers.Manage quotes, orders, and other transactions with customers.Responsible for the long-term cooperative relationship between the company and key account clients. Regularly...

  • Strategic Executive Support

    6 days ago

    Lagos - Ibadan Express Rd, Ikeja, Lagos, Nigeria Enzo Krypton and Company Full time ₦1,500,000 - ₦3,000,000 per year

    Company Description About Us:IPF (Intellectual Property Factory), a subsidiary of Enzo Krypton & Company, is a high-performance consulting and talent management firm that thrives at the intersection of people development and client success. We are a strategic partner to organizations across Africa, delivering exceptional outcomes by combining exceptional...

  • Business Lead

    6 days ago

    Ikeja, Lagos State, , Nigeria Box and Cedar Full time $40,000 - $80,000 per year

    We are seeking an experienced and dynamic Business Lead to join our team. As a Business Lead, you will play a pivotal role in driving the overall success of the organization by developing and implementing strategic initiatives. RESPONSIBILITIES: Develop and execute business strategies to achieve organizational goals.Lead and motivate cross -functional teams...

  • Customer Success

    4 days ago

    Lagos, , Nigeria Scalein Full time ₦9,940,000 - ₦14,920,000 per year

    Job Duties: • Serve as the primary post -sales point of contact for assigned customer accounts, developing deep, trust -based relationships with key decision -makers and stakeholders. • Proactively engage customers to understand their business objectives and ensure the solution continues to meet evolving needs. • Drive customer renewals by...

  • Lead Accountant

    6 days ago

    Lekki - Epe Expy, Lagos, Nigeria ITH Trading Partner Full time ₦200,000 - ₦2,400,000 per year

    Company Description Trading Partner Ltd. is an international trading company that connects businesses and facilitates trade deals between companies from different countries worldwide.Using our vast wealth of experience, resources, and connections, we've built a robust infrastructure for the implementation of integrated supplies, including the provision of...