operations manager

5 days ago

Lagos, Lagos, Nigeria OptimumFoodie Full time ₦3,000,000 - ₦6,000,000 per year

Job Title: Operations Manager

Location: Lagos, Nigeria

Employment Type: Full-Time

Industry: Fintech

Reports To: Chief Operating Officer / CEO

Job Summary

We are seeking an experienced Operations Manager to oversee the daily activities of our fintech operations in Lagos. The role will ensure seamless business processes, regulatory compliance, and operational excellence across all departments. The ideal candidate will have strong experience in fintech operations, process optimization, and team management, with a proven track record of driving efficiency and supporting business growth.

Key ResponsibilitiesOperational Oversight

  • Manage daily business operations to ensure smooth execution across all functions.
  • Develop and implement operational strategies, policies, and procedures to optimize workflows.
  • Monitor and track KPIs to ensure service delivery and customer satisfaction.
  • Collaborate with the product and technology teams to align operational processes with business goals.

Regulatory & Compliance

  • Ensure adherence to all regulatory requirements (CBN, SEC, NDIC, Data Protection, etc.).
  • Oversee compliance reporting and risk management frameworks.
  • Work closely with legal/compliance teams to manage audits and ensure operational controls are in place.

Financial & Resource Management

  • Support budget planning, cost optimization, and financial control measures.
  • Oversee cash flow processes, transaction monitoring, and reconciliation.
  • Ensure operational accuracy in settlements, reporting, and customer transactions.

Team Management & Leadership

  • Lead and mentor operations staff, ensuring clear performance targets and professional growth.
  • Foster a culture of accountability, efficiency, and continuous improvement.
  • Coordinate cross-functional collaboration between operations, finance, sales, and customer experience teams.

Process Optimization & Technology

  • Identify bottlenecks and propose solutions to improve operational efficiency.
  • Implement dashboards and reporting systems to provide visibility into key metrics.
  • Support automation initiatives and the integration of new tools to scale operations.

Stakeholder Engagement

  • Act as a liaison between management, external partners, and regulators.
  • Prepare and present periodic reports on operational performance to senior leadership.
  • Support strategic initiatives and new product rollouts from an operational standpoint.

Requirements

  • Bachelor's degree in Business Administration, Finance, Economics, or related field (Master's degree is a plus).
  • Minimum of 5–7 years' experience in operations management, preferably in fintech, banking, or financial services.
  • Strong understanding of fintech products, payment systems, compliance, and financial regulations.
  • Proven track record in team management, process optimization, and scaling operations.
  • Excellent problem-solving, decision-making, and organizational skills.
  • Proficiency in MS Office Suite and operational tools; knowledge of data analytics and dashboards is an advantage.
  • Strong communication and interpersonal skills.

HOW TO APPLY : Interested candidates can forward their CVs to using the job title as the subject of the mail

Job Type: Full-time

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