Operations Manager

• The Operations Manager oversees the day-to-day running of the hotel to ensure smooth operations, exceptional guest experiences, and efficient coordination across all departments.
• The role involves managing staff performance, maintaining quality standards, optimizing resources, and ensuring compliance with the hotel's policies and brand expectations.
• The ideal candidate is an experienced hospitality professional with strong leadership, organizational, and problem-solving skills, dedicated to maintaining operational excellence and guest satisfaction.

Key Responsibilities

Operational Oversight:

• Oversee daily operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance,Security etc.
• Ensure all departments operate efficiently and in alignment with the hotel's service standards.
• Monitor the quality of products and services provided to guests, ensuring consistent delivery of high-quality experiences.
• Coordinate inter-departmental communication to ensure smooth and efficient workflow.

Staff Management & Leadership:

• Supervise and support department heads in executing their duties effectively.
• Conduct regular team meetings to align staff with the hotel's goals and service expectations.
• Mentor, train, and motivate employees to perform at their best and maintain high morale.
• Evaluate staff performance and recommend development or disciplinary actions as required.

Financial & Resource Management:

• Support the General Manager in budget preparation and cost control.
• Monitor departmental budgets and expenditures to ensure profitability targets are met.
• Review and approve operational purchases and ensure optimal resource utilization.
• Analyze financial and operational reports to identify areas for improvement.

Guest Experience Management:

• Ensure exceptional guest satisfaction across all touchpoints.
• Handle escalated guest complaints or service recovery situations with professionalism.
• Monitor guest feedback (online and in-person) and develop action plans to address recurring issues.
• Foster a culture of hospitality and personalized service among all employees.

Compliance & Standards:

• Ensure the hotel complies with health, safety, security, and labor regulations.
• Maintain cleanliness, hygiene, and safety standards throughout the property.
• Ensure all operations align with brand standards, company policies, and industry best practices.
• Review operational procedures regularly to enhance efficiency and guest satisfaction.

Strategic Planning & Reporting:

• Assist the General Manager in developing and implementing long-term operational strategies.
• Track and analyze key performance indicators (KPIs) across departments.
• Prepare and present operational reports to management.
• Drive continuous improvement initiatives across all areas of the hotel.

Qualifications & Experience

• B.Scin Hospitality Management, Business Administration, or related field.
• Minimum of 7 years of progressive experience in hotel operations, with at least 2 years in a managerial capacity.
• Proven track record of managing hotel operations successfully.
• Experience working in a 4-star or 5-star hospitality environment is an added advantage.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sound financial acumen and analytical skills.
• Exceptional organizational and problem-solving capabilities.
• Customer-oriented mindset with a focus on service excellence.
• Proficiency in hotel management software (Opera, Micros, or similar) and MS Office Suite.

Salary

N700,000 Monthly.

Method of Application

Interested and qualified candidates should send their CV in pdf format to: using the Job Position as the subject of the mail.