Operations Manager

CADSync Consults is a forward-thinking management consulting firm that delivers personalized learning solutions and consulting services aimed at triggering behavior modification and attitudinal change. We specialize in helping individuals and organizations unlock their potential through strategic insights, behavior-focused programs, and impactful interventions.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Abuja (FCT)

Employment Type: Full-time

Description

• We are seeking a dynamic and results-driven Operations Manager to oversee the daily operations of the firm and play a key role in driving business growth.
• This individual will be responsible for ensuring efficient service delivery, expanding the client base, and identifying new business opportunities while maintaining operational excellence.

Key Responsibilities

Operational Management:

• Oversee and streamline daily operations to ensure the firm delivers services efficiently, consistently meeting client expectations and service quality standards.
• Develop and implement operational strategies and processes to enhance service delivery, client satisfaction, and internal workflow.
• Provide support to the CLO for vendor relations, and resources needed to meet project deadlines.
• Ensure the successful execution of business strategies and policies across all operational areas.

Client Service and Retention:

• Serve as a key account manager for assigned retainer clients to ensure continuous and effective communication.
• Work with the client service team to ensure engagements meet client expectations and service level agreements (SLAs).
• Create initiatives to improve client satisfaction and retention, focusing on personalized and proactive relationship management.

Training and Development:

• Participate actively in the creation, design, and delivery of internal and client-facing training programs using the behavior modification and attitudinal change model.
• Ensure training content aligns with client objectives, organizational needs, and industry best practices.
• Evaluate the effectiveness of training programs and continuously improve them based on feedback and performance metrics.
• Provide coaching and mentorship to junior team members to help them develop professionally and contribute to the firm's overall success.
• Develop training materials, manuals, and resources to support ongoing professional development across the company.

Presentation and Thought Leadership:

• Develop and deliver presentations on key industry trends, best practices, and company insights to both internal and external audiences.
• Write thought leadership content, including articles, white papers, and case studies, that demonstrate the company's expertise and thought leadership.
• Actively participate in industry forums and discussions to keep the company at the forefront of trends and innovations in management consulting and learning solutions.

Team Leadership and Development:

• Supervise and support a team of operations, business development, and client support staff, providing guidance, training, and professional development.
• Foster a culture of collaboration, accountability, and performance excellence across the team.
• Conduct regular performance reviews and support team members in achieving their professional goals.

Continuous Improvement:

• Identify opportunities for process optimization, and innovation, to improve service delivery, efficiency, and scalability.
• Analyze client and team feedback to make data-driven decisions for improving operations and service offerings.
• Lead initiatives to implement new tools, systems, and technologies that increase business productivity.

Compliance and Risk Management:

• Ensure that all operational activities comply with relevant industry regulations, internal policies and best practices.
• Manage risks associated with operations, business development, and client projects, implementing mitigation strategies where necessary.

Reporting and Analytics:

• Regularly reporting to senior leadership on key operational metrics, project progress and close out, client satisfaction and thought leadership efforts.
• Analyze performance data and make recommendations to improve operational efficiency and business growth.
• Prepare and present reports on Client interactions, audits and interventions.

Qualifications

• Education: Bachelor's degree in Psychology, Human Resources, Business Administration, Operations Management, or a related field.
• Experience: 5+ years in operations management, preferably in consulting firm or service-oriented industry.

Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Proficient in project management tools and software
• Solid understanding of financial management and budgeting.
• Ability to analyze data and generate actionable insights for continuous improvement.
• Excellent communication skills, both written and verbal.
• Excellent training and presentation skills.

Core Competencies:

• Leadership and team management
• Strategic thinking and problem-solving
• Client relationship management
• Financial and resource management
• Process optimization and innovation
• Risk management and compliance
• Monitoring & Evaluation/ Reporting.

Salary

N200,000 - N250,000 monthly.

Method of Application

Interested and qualified candidates should submit their CV and a brief cover letter to: .comusing the Job Position as the subject of the email.

Note: The Operations Manager will be expected to perform additional tasks as necessary to meet the evolving needs of the organization.