Customer Service Officer

4 hours ago


Lekki, Lagos, Nigeria MedricVision Full time

Company Description

MedricVision is an innovative ophthalmic practice dedicated to providing comprehensive eye care solutions in a welcoming and serene environment. Specializing in personalized patient care, we utilize advanced computerized technology to diagnose and manage various visual and ocular conditions. Our services include specialist consultations, ophthalmic surgeries, diagnostic services, optometry, and optical solutions. At MedricVision, we strive to improve the quality of life for patients through tailored treatment plans and exceptional service.

Role Description

This is a full-time, on-site role for a Customer Service Officer located in Lekki. The Customer Service Officer will handle day-to-day customer interactions, ensuring an outstanding customer experience. Responsibilities include addressing customer inquiries, managing customer satisfaction, providing support, and assisting in resolving customer issues. The role requires active participation in fostering positive customer relationships and maintaining the professional image of the company.

Qualifications

  • Strong Customer Service, Customer Support, and Customer Experience skills
  • Effective Interpersonal Skills and the ability to build positive relationships
  • Keen focus on ensuring Customer Satisfaction and resolving concerns promptly
  • Excellent communication and problem-solving abilities
  • Organizational skills and attention to detail
  • Prior experience in customer-facing roles is an advantage
  • Proficiency in using office tools and customer communication platforms

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