Hotel Manager

1 week ago

Lagos, Lagos, Nigeria The Startup Place Limited Full time

Hiring

Job Title: Hotel Manager

Location: Ilupeju, Lagos.

Employment Type: Full time

Remuneration: N100,000

Job Summary

The Inn Manager is responsible for the overall day-to-day operations of the hotel/inn, ensuring excellent guest experience, efficient staff management, and smooth operational performance. The role requires strong leadership, attention to detail, and a passion for hospitality to maintain high service standards while achieving business objectives.

Key Responsibilities

Operations Management

* Oversee daily hotel operations, including front desk, housekeeping, food & beverage (if applicable), and maintenance.

* Ensure all hotel activities comply with company policies, health and safety regulations, and hospitality standards.

* Monitor room availability, occupancy rates, and guest flow.

Guest Experience

* Ensure exceptional guest service at all times.

* Handle guest complaints and resolve issues promptly and professionally.

* Monitor guest feedback and implement improvements where necessary.

Staff Management

* Supervise, train, and motivate hotel staff to deliver quality service.

* Prepare staff schedules and manage attendance and performance.

* Conduct staff meetings, evaluations, and disciplinary actions when required.

Financial & Administrative Duties

* Monitor budgets, expenses, and daily revenue.

* Ensure accurate reporting of cash handling, bookings, and invoices.

* Assist in setting pricing strategies and controlling operational costs.

Sales & Marketing Support

* Support marketing initiatives to increase occupancy and guest retention.

* Coordinate with online travel agencies (OTAs) and reservation platforms.

* Promote hotel services and special offers.

Maintenance & Safety

* Ensure the property is clean, well-maintained, and safe at all times.

* Coordinate repairs and maintenance activities promptly.

* Ensure compliance with health, safety, and fire regulations.

Qualifications & Requirements

* Minimum of [2–5] years' experience in hotel or hospitality management.

* Strong leadership and people management skills.

* Excellent communication and customer service skills.

* Good financial and organizational skills.

* Proficiency in hotel management software and MS Office.

* Ability to work flexible hours, including weekends and holidays.

Key Competencies

* Strong problem-solving and decision-making skills

* Attention to detail

* Ability to work under pressure

* Team leadership and collaboration

* Customer-focused mindset

To apply send CV to

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