Customer Service Representative at GUO Transport
4 days ago
JOB TITLE: Customer Service Representative
JOB LOCATION: Lagos
JOB DETAILS:
- Resolve inquiries or brief the appropriate department to complete the inquiry
- Troubleshoot and resolve minor technical-related issues and concerns
- Manage, record, and track customer issues and follow-up with the required party for reconciliation
- Provide personalized support to enterprise/high-value customers and be willing to go the extra mile to ensure customer satisfaction
- Manage inbound channels, like emails, live chat, WhatsApp chat, calls, etc, and ensure such communication is tracked on the company's ERP.
- Document and update customer records based on interactions in our CRM database and/or manifest
- Communicate with internal departments to provide an efficient workflow to handle customer related issues.
- Be a customer advocate, identify trends in customer issues with the services and provide solutions
- Adopt a proactive approach to customer experience management.
Requirements
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- Interested candidates should possess an OND / HND /Bachelor's Degree with 2 – 4 years of experience.
Salary
N100,000 – N150,000 Monthly.
HOW TO APPLY
To Apply For The Ongoing GUO Logistics Job Recruitment, Visit APPLICATION PORTAL To Submit Your Application
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