Customer Service Representative

4 days ago

Lagos, Lagos, Nigeria GUO Transport Company Full time ₦120,000 - ₦180,000 per year

GUO Transport Company is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest providers of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern and environmentally friendly fleet.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki, Lagos

Employment Type: Full-time

Job Description / Responsibilities

  • Greet and assist walk-in customers in a friendly and professional manner.
  • Provide information about our logistics services, pricing, and delivery options.
  • Answer customer inquiries about parcel registration, collection, and general logistics processes.
  • Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
  • Verify customer identification and collect necessary information for the registration process.
  • facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
  • Ensure adherence to parcel release protocols and document any deviations.
  • Address and resolve customer concerns issues or complaints promptly and professionally.
  • Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
  • Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
  • Adhere to company policies and procedures related to financial transactions.
  • Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
  • Assist in managing station logistics, including organizing parcels for dispatch and tripping.
  • Stay informed about updates in logistics processes and share relevant information with the team.
  • Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

  • Interested candidates should possess a Bachelor's Degree with 1-2 years of experience.
  • Candidates must be resident around Orchid road, Lekki - Lagos

Work schedule for this job role is as stated below:

  • Mondays to Sundays (with one day off every week)
  • 7:30am- 1:30pm morning Shift
  • 1:00pm - 8:00pm Afternoon Shift

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