Front Desk Officer

5 days ago

Lagos, Lagos, Nigeria Echo-Scan Services Limited Full time

Echo-Scan Services Limited to ensure global best practice delivery of diagnostic services in Nigeriaproviding wide range of diagnostic services, including pathology and molecular diagnostics, genetics testing and radiology to patients.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities

  • Coordination and management of reception and waiting areas to ensure a suitable environment and ambience. Client
  • registration – collect and input all necessary and accurate data from the client
  • Accept the client's mode of payment in line with company policy, collect and register the client's payment.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Politely guide the client in the direction of the procedure/examination paid for.
  • Ensure proper filing and archiving of patient record in expected format.
  • Ensure usage of checklist/job order and proper check-out.
  • Refer client to feedback channels and compel compliance.
  • Anticipate guest needs and build rapport with customers.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
  • Ensure compliance with SOP, safety, health, and quality standard.
  • Maintain registration flow by accurately and efficiently moving patients through the process.
  • Interact with patients by answering questions, providing information, and keeping the reception area in order.
  • Maintain general filing system and files appropriate correspondence electronically or manually.
  • Responsible for report generation and dispatch in support of departmental goals and objectives.
  • Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
  • Timely processing orders, forms, applications, and requests.
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Perform FDO duties for other branches by proxy when need arises.
  • Performs other general administrative tasks as directed by line manager.

Job Requirements

  • B.Sc. in Health Management, Basic Sciences or any relevant course
  • Experience in Diagnostics Industry
  • Excellent communication skills
  • Use of computer and Microsoft office
  • Attention to detail and skill in proper patient identification.
  • Time management
  • Ability to connect with several types of patients.
  • Consistently completes duties neatly, accurately in a timely manner.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

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