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Operations Assistant

2 weeks ago

Ikeja, Lagos, Nigeria Grace & Gerald Full time

As we continue to expand, we are looking for an Operations Assistant who will play a vital role in ensuring smooth daily operations, package designs, accurate order processing, and exceptional client satisfaction.

Role Overview:

The Operations Assistant will be responsible for supporting order processing, packaging, logistics coordination, inventory management, and ensuring every package leaves our hands in perfect condition. This role requires a detail-oriented, proactive, and organized individual who enjoys structure, thrives in a fast-paced environment, and understands that every detail contributes to the experience promises.

Key Responsibilities

  • Accurately process and prepare client orders from start to finish.
  • Execute high-quality packaging in line with established standards (training provided).
  • Conduct quality checks to ensure all items are correct, pristine, and beautifully presented.
  • Maintain packaging consistency and overall presentation.
  • Receive, inspect, and organize stock deliveries.
  • Track inventory levels and promptly flag low-stock or damaged items.
  • Update digital inventory records to ensure accuracy and avoid shortages.
  • Work with vendors/suppliers when required.
  • Liaise with delivery partners and couriers to ensure timely and safe dispatch of orders.
  • Track and update order statuses until delivery is confirmed.
  • Handle basic customer follow-ups regarding delivery timelines when required.
  • Follow established Standard Operating Procedures (SOPs) while suggesting improvements for efficiency.
  • Support the rollout of new processes (e.g., packaging styles, delivery methods, quality checks).
  • Maintain organized digital and physical records of orders and dispatches.
  • Support the CEO with fulfillment-related tasks, projects, and reporting.

Requirements & Qualifications

  • Minimum qualification: B.Sc./B.A./B.Ed/HND.
  • Proficiency in Microsoft Office, Google Suite, and Canva.
  • Strong organizational and multitasking abilities with exceptional attention to detail.
  • Highly trustworthy and discreet with sensitive information.
  • Excellent written and verbal communication skills.
  • Ability to work independently, problem-solve, and take initiative.
  • Strong customer service skills and a professional demeanor.
  • Must be comfortable working with minimal supervision.
  • Must be physically fit to handle packaging and stock movement
  • Must live within Lagos mainland and be flexible with work hours during peak gifting seasons.

Job Type: Full-time

Pay: ₦100,000.00 per month

Application Question(s):

  • What part of Lagos do you stay?

Education:

  • Higher National Diploma (Preferred)