Customer Service Representative

1 day ago


Lagos, Lagos, Nigeria West Africa Vocational Education (WAVE) Full time ₦1,020,000 - ₦1,080,000 per year

RECRUITMENT THROUGH WAVE

Role: Customer Service Representative (CSR)

Our client, in the hospitality industry offering premium catering services, is seeking a Customer Service Representative to join their team. The ideal candidate will be responsible for ensuring excellent customer interactions, handling client inquiries, managing orders, and maintaining a high level of customer satisfaction.

Salary: N85,000 – N90,000

Location: Yaba, Lagos Mainland

RESPONSIBILITIES:

  • Handle incoming calls, messages, and inquiries from customers
  • Provide accurate information about products, services, and order status
  • Manage customer complaints professionally and escalate when necessary
  • Take and confirm catering orders efficiently and accurately
  • Follow up with clients to ensure service satisfaction
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with kitchen and delivery teams to ensure timely order fulfillment
  • Uphold a friendly and professional tone in all communications

REQUIREMENTS:

  • Previous experience in a customer-facing role, preferably in hospitality
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Proficiency in using phone systems, messaging apps, and basic computer tools
  • Ability to remain calm under pressure and resolve issues effectively
  • Friendly and approachable demeanor with a customer-first mindset
  • Flexibility to work weekends and during peak hours

To apply for this role, send your CV to

Job Types: Full-time, Permanent

Job Type: Full-time

Pay: ₦100,000.00 per month



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