Customer Service Representative

2 weeks ago

Lagos, Lagos, Nigeria Kredi Bank Full time

JOB TITLE: Customer Service Representative (NYSC)

JOB LOCATION: Lagos



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JOB DETAILS:

  •  We are seeking a motivated and customer-oriented Customer Service Representative to join our team.
  • In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our brand.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide accurate information about products and services, including pricing, features, and availability.
  • Resolve customer complaints and issues effectively and efficiently, following company policies and procedures.
  • Document customer interactions and maintain accurate records in the customer management system.
  • Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
  • Identify and escalate priority issues to the appropriate teams when necessary.
  • Stay updated on product knowledge, company policies, and industry trends.
  • Participate in training and development programs to enhance skills and knowledge.

Qualifications

  • B.Sc in a relevant field is required, additional education is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to handle difficult situations with patience and empathy.
  • Proficiency in using Microsoft Office Suite.
  • Ability to work flexible hours, including evenings and weekends, as needed.

HOW TO APPLY
To apply for the ongoing Kredi bank job opening, visit the job APPLICATION PORTAL to submit your application


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