Regional Community Manager

2 weeks ago

Ibadan, Oyo State, Nigeria OmniRetail Africa Full time

Function:
 OmniClub Growth by building CAM team supported by COE's

Reporting to:
 Cluster Head/Growth Manager

Coverage:
 Ibadan

Role Purpose

The Regional Community Manager (RCM) owns 
regional execution of OmniClub growth
 through a scalable CAM workforce. The RCM is supported by 
regional COEs
 for recruitment and daily work tracking, while the 
central team handles training design, payroll, and performance frameworks
. The RCM's mandate is 
Build productive capacity and convert it into consistent membership delivery.

Operating Model (Clarity of Ownership)

RCM + Regional COEs (Execution Owners)

  • Agent & CAM recruitment (regional sourcing and screening)
  • On-ground onboarding and activation
  • Daily agent/CAM work tracking and follow-ups
  • Field-level coaching and productivity enforcement
  • Area-wise deployment and coverage management

Central Team (Enablement Owners)

  • Training content and certification frameworks
  • Payroll processing and payouts
  • Performance logic, dashboards, and incentive rules
  • SOPs, PIP frameworks, and compliance standards

The RCM is accountable for 
results
, regardless of enablement support.

Key Responsibilities

1. Workforce Build & Activation

  • Build and manage a strong pipeline of agents and CAMs across assigned areas.
  • Work with regional COEs to ensure fast recruitment and zero onboarding delays.
  • Ensure every agent/CAM is fully active within defined timelines.

2. Productivity & Daily Execution

  • Ensure all agents deliver a 
    minimum of 5 verified OmniClub members per month
    .
  • Drive daily task tracking via regional COEs (leads, visits, follow-ups, onboarding).
  • Identify non-performers early and take corrective action swiftly.

3. Regional Governance

  • Ensure strict adherence to SOPs, KYC quality, and compliance norms.
  • Coordinate with central teams to resolve training, payout, or system blockers.
  • Maintain clean, auditable regional performance data.

4. Growth Ownership

  • Own region-wise membership growth numbers.
  • Ensure growth is repeatable and not dependent on a few individuals.

RCM KPIs

  1. Productive Agent Ratio

Definition:
% of agents/CAMs delivering 
≥5 verified members per month

Formula:
Agents with ≥5 members ÷ Total active agents

Target:
≥ 70%

  1. Regional Membership Delivery

Definition:
 Total 
verified OmniClub members onboarded
 in the region per month.

Formula:
Sum of verified members from all agents/CAMs

Target:
Region-specific monthly target (mandatory delivery).

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