Business Operations Specialist

7 days ago

Lagos, Lagos, Nigeria 390 Technologies Full time ₦3,000,000 - ₦6,000,000 per year

390 Technologies is on a mission to build the essential operating system for modern, scaling African enterprises. We provide an integrated technology platform that delivers
Structure, Clarity, and Control
, empowering founders to build businesses that last. We are looking for team members who are passionate about solving the real-world operational challenges that Nigerian entrepreneurs face every day.

The Opportunity: Be Our Frontline Consultant

Are you the person your friends come to for business advice? Do you have a natural talent for looking at a business process and instantly seeing how to improve it?

We are looking for a sharp, empathetic, and operationally-minded
Business Structuring Advisor
to manage the most critical part of our sales funnel: the first conversation. When high-intent leads reach out via Instagram DMs from our ad campaigns, you will be the first point of contact. This isn't a typical sales or social media role. You will act as a frontline consultant, diagnosing business problems, providing immediate value, and demonstrating the power of "Structure and Clarity" from the very first interaction.

What You'll Do:

  • Lead Triage & Rapid Response:
    You will own our Instagram & LinkedIn DMs, providing timely, professional, and insightful responses to all inbound leads.
  • Operational Diagnosis & Needs Analysis:
    Skillfully ask probing questions to understand the unique operational challenges of each prospect, whether they're in retail, services, or manufacturing.
  • Consultative Problem-Solving:
    Answer complex, operations-related questions on the fly, relating them back to solutions within the 390 platform.
  • Lead Qualification:
    Use your operational knowledge to determine if a prospect is a good fit for our high-touch "390 Advisory Program" or our self-service SaaS platform.
  • Discovery Call Scheduling:
    Seamlessly convert qualified, high-value conversations into scheduled discovery calls for the senior team.
  • Market Intelligence & Feedback Loop:
    Track and categorize common questions and pain points to provide critical feedback to our marketing and product teams.

Who You Are (The Ideal Profile):

  • An Operational Thinker:
    You have 2-4+ years of hands-on experience in a role that required deep operational knowledge. This could be as a junior business consultant, an operations manager, a business analyst, or even a successful entrepreneur who has scaled their own SME.
  • An Exceptional Communicator:
    You have outstanding written communication skills, with the ability to convey complex ideas with clarity, empathy, and authority in a chat format.
  • A Natural Diagnostician:
    You are curious and love getting to the root of a problem. You listen more than you talk and know how to ask the right questions.
  • Persuasive & Goal-Oriented:
    You have a natural sales instinct and can guide a conversation towards a desired outcome without being pushy.
  • Tech-Savvy:
    You are comfortable with social media platforms (especially Instagram) and are quick to learn new software tools.

What We Offer:

  • A healthy work-life balance, including
    20 days of paid annual leave
    .
  • A pivotal role at the intersection of sales, marketing, and operations with a direct impact on revenue.
  • The opportunity to become a true expert in SME operations across various industries.
  • A clear path for growth within a fast-moving, mission-driven company.

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