Administrative Support Specialist

2 weeks ago

Lagos, Lagos, Nigeria TriMerge Consulting Ltd. Full time
Job summary

TriMerge Consulting (Nigeria) is launching a top-tier BPO in Lagos and hiring ambitious, tech-savvy Administrative Support Specialists. You'll support US clients with EA tasks, back-office operations, and customer support while completing our training program and building a long-term career in the BPO industry.

Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Working Hours: Full Time

Job descriptions & requirements

Responsibilities:

Executive Assistant Services:

  • Manage calendars and schedule appointments
  • Handle email correspondence and inbox management
  • Coordinate travel arrangements (flights, hotels, ground transport)
  • Prepare professional documents, presentations, and reports
  • Conduct online research and compile findings
  • Manage CRM data and client databases
  • Track expenses and prepare reports
  • Take meeting notes and follow up on action items

Back-Office Administrative Support:

  • Data entry and database management
  • Document processing and digitization
  • Invoice processing and bookkeeping support
  • Order processing and tracking
  • Report generation and formatting
  • File organization and management
  • Document quality control

Customer Support (Email/Chat):

  • Respond to customer emails and chat inquiries
  • Manage help desk tickets
  • Provide basic technical support and troubleshooting
  • Maintain customer databases and records
  • Escalate complex issues appropriately
  • Document common issues and solutions

Internal Duties:

  • Participate fully in the 2-week TriMerge Academy training program
  • Meet quality standards and performance KPIs consistently
  • Document work and maintain accurate records
  • Communicate proactively with team and supervisors
  • Contribute process improvement suggestions
  • Participate in team meetings and ongoing training
  • Crosstrain on multiple service lines as you grow

Requirements:

  • Minimum of a bachelor's degree (any field) OR equivalent experience with strong demonstrated tech skills
  • Minimum of 1 year of experience.
  • Excellent English communication skills (written and verbal)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Fast, accurate typing (minimum 40 WPM, 50+ WPM preferred)
  • Tech-savvy and comfortable with learning new software quickly
  • Strong internet connection at home (for potential hybrid work in the future)
  • Highly organized and detail-oriented
  • Reliable, professional, and punctual
  • Eager to learn and grow

Note: You will be tested on your proficiency in Microsoft Office and English communication skills

  • Customer Support Specialist

    7 days ago

    Lagos, Lagos, Nigeria Datavance Full time

    We are looking for a dedicated and empathetic Customer Support Specialist to join our dynamic team.The ideal candidate will be the first point of contact for our customers, addressing their needs and concerns with efficiency and care.This role requires excellent communication skills, a problem-solving mindset, and the ability to work under pressure.The...

  • IT Support Specialist

    1 week ago

    Lagos, Lagos, Nigeria MaxFiles Full time

    Company DescriptionMaxFiles provides AI-powered enterprise document management and business process automation solutions tailored to meet clients' specific needs. By prioritizing efficiency and cost-effectiveness, the company enhances workflow processes while safeguarding transactions, unstructured data, and vital documents. MaxFiles emphasizes collaboration...

  • Administrative Specialist

    8 hours ago

    Lagos, Lagos, Nigeria Palmpay Limited Full time

    PALMPAY is a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya and expanding to other markets in 2023, including Egypt. We're reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.We're looking for an Administrative Specialist who is passionate about our mission...

  • Support Specialist

    2 weeks ago

    Lagos, Lagos, Nigeria Paga Full time

    JOB DESCRIPTION – Support Specialist (USD Multi-currency Product)Company: Pagatech Limited ("Paga" or the "Company")Sector: Financial ServicesPosition: Support Specialist (USD Multi-currency Product)Reporting Line: Support Supervisor, USD/MCALocation: Lagos, NigeriaExperience: 3 - 4 years' relevant experience in a structured environmentABOUT...

  • Business Support System Specialist

    8 hours ago

    Lagos, Lagos, Nigeria Savycon Technologies Full time

    Business Support Specialist Location: Hybrid Type: Full-timeRole OverviewWe are looking for a Business Support Specialist to support daily business operations, sales activities, and digital engagement. This role combines administrative support, lead follow-ups, cold calling, and social media coordination to help drive growth and ensure smooth internal...

  • Front Desk

    8 hours ago

    Lagos, Lagos, Nigeria Dream Specialist Hospital Full time

    Company DescriptionDream Specialist Hospital, located in Ikoyi, is an ultramodern specialist hospital known for offering a range of healthcare services. These include Inpatient and Outpatient Care, Pediatrics, Gynecology, Emergency Care, Surgery, Fertility Clinic, Antenatal Clinic, and Specialist Clinics. The hospital is committed to providing high-quality...

  • Technical Support Specialist

    1 week ago

    Lagos, Lagos, Nigeria Raenest Full time

    Company Description Raenest is financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi currency invoicing. Job Description The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is...

  • Technical Support Specialist

    5 days ago

    Lagos, Lagos, Nigeria DrugStoc Full time

    Reporting To:Chief Marketing OfficerDirect Reports:Customer Relationship SupportJOB SUMMARYThe Technical Support Specialist provides timely, accurate, and professional technical assistance to DrugStoc's customers and internal users, ensuring a seamless experience with the company's pharmaceutical technology platform. The role involves responding to support...

  • Chat Support Specialist

    1 week ago

    Lagos, Lagos, Nigeria Odixcity Consulting Full time

    We are looking for a Remote Chat Support Specialist to handle customer conversations through live chat and messaging platforms.This role is ideal for people who communicate clearly in writing, think quickly, and know how to stay polite. You won't be on calls, your words will do the work.Responsibilities:Respond to customer inquiries via live chat and...

  • Customer Support Specialist

    2 weeks ago

    Lagos, Lagos, Nigeria Whoosh Logistics Full time

    As a Customer Support Specialist, you'll be the voice of Whoosh, supporting customers across multiple channels, resolving issues efficiently, and ensuring a seamless experience at every touchpoint.Key ResponsibilitiesRespond promptly to customer inquiries via chat, email, and phoneResolve deliveryissues, delivery delays, refunds, and app-related...