Business Development Manager

2 days ago

Abuja, FCT, Nigeria Asenka Global Full time

Reports to:

MD 

Collaborate with

: Head of Finance & Head of IT 

Supervises:

Digital Marketing Specialist, Customer Service Relations Team, Business Development Officer, Operations Officers

Core ResponsibilitiesStrategic Planning & Oversight

  • Develop and execute monthly and quarterly business plans aligned with occupancy and revenue goals
  • Set performance targets across marketing, customer service, and operations functions
  • Monitor team output and ensure alignment with brand standards and guest expectations

Performance Management

  • Track and analyze key metrics: bookings, leads, conversion rates, campaign ROI, apartment readiness
  • Maintain a weekly performance dashboard and present monthly reports to management
  • Identify underperforming areas and implement corrective strategies across departments

Team Leadership & Coordination

  • Supervise and support all marketing, customer service, business development, and operations staff
  • Conduct weekly team reviews to assess progress, resolve blockers, and assign action items
  • Foster collaboration between digital, field, and service teams to ensure unified execution

Interdepartmental Collaboration

  • Interface with the Head of Finance for budget planning, spend tracking, and ROI analysis
  • Coordinate with the Head of IT to optimize digital tools, analytics, and operational systems
  • Align marketing and operational efforts with service delivery and capacity

Brand & Campaign Management

  • Oversee all marketing campaigns, ensuring consistency in messaging and brand identity
  • Approve content calendars, ad creatives, and promotional materials
  • Ensure campaigns are tailored to target audiences (e.g., diplomats, professionals, tourists)

Client Experience & Feedback Integration

  • Review customer feedback and satisfaction scores monthly
  • Work with Customer Service and Operations teams to improve guest experience and retention
  • Implement strategies to increase repeat bookings, referrals, and positive reviews

Business Growth & Partnerships

  • Identify and pursue strategic partnerships (e.g., embassies, relocation firms, travel platforms)
  • Support Business Development Officer in corporate outreach and proposal submissions
  • Explore new market segments and expansion opportunities

Operations Oversight

  • Ensure all apartments are maintained to brand standards and ready for guest check-in
  • Supervise Operations Officers in managing repairs, inspections, and housekeeping coordination
  • Monitor inventory levels, vendor performance, and service quality across all units

Reporting & Accountability

  • Submit weekly and monthly performance reports to management
  • Ensure all team members are accountable for their KPIs and task completion
  • Recommend adjustments to staffing, strategy, or budget based on performance trends

Ready to take on a challenge and make a significant impact? Apply now and help us build the future of business in Nigeria

  • Apply;

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