Junior Sales Associate

Job Title: Junior Sales Associate

Department: Sales

Location: Lagos, Nigeria

Salary: 150,000

Overview

The Junior Sales Associate plays a key role in delivering a luxury shopping experience, ensuring customer satisfaction, and supporting store operations. This position is ideal for individuals passionate about fashion, customer service, and working in a collaborative team environment. The ideal candidate is eager to learn, proactive, and dedicated to upholding the brand's reputation for excellence.

KEY RESPONSIBILITIES

● Welcome customers with a warm smile and professionalism, creating a positive and inviting atmosphere in the store.

● Assist customers in identifying their style preferences, sizing requirements, and fashion needs.

● Provide personalized product recommendations and styling advice to enhance the shopping experience and drive sales.

● Respond to clients' requests at least 15 minutes upon receipt of messages. Develop a deep understanding of the garments, including fabrics, designs, and brand heritage.

● Assist with merchandising efforts, including replenishing stock, arranging displays, and ensuring the visual presentation meets the company's standards.

● Support the sales team in achieving store sales targets and individual performance goals.

● Process transactions accurately and efficiently using the point-of-sale (POS) system, including handling cash and credit card transactions.

● Build strong relationships with customers by providing exceptional service, personalized follow-up, and attention to their preferences.

● Capture customer data and maintain client records.

● Assist in hosting in-store events, and shopping experiences to foster client loyalty and engagement.

● Inform clients of any extra charges if necessary.

● Assist with daily store operations, including opening and closing procedures, maintaining cleanliness and organization, and monitoring inventory levels.

● Collaborate with team members to ensure a seamless and efficient shopping

● environment for customers.

● Adhere to company policies and procedures, including those related to customer service, safety, and security. Daily: End-of-day Sales report, Number of in-store clients reached out to and purchases made.

● Weekly: Sales Target Report

● Monthly: End-of-month Report

● Report directly to the Senior Sales Associate and Operations Manager

SKILLS

TECHNICAL SKILLS

● Familiarity with POS systems and retail operations software.

● Strong understanding of luxury fashion trends and customer expectations.

● Ability to handle inventory and merchandise effectively.

SOFT SKILLS

● Excellent communication and interpersonal skills to engage customers and colleagues effectively.

● Strong attention to detail and organizational skills.

● A proactive attitude with a willingness to learn and adapt to a fast-paced environment.

● Team-oriented mindset with a focus on collaboration and mutual success.

EDUCATION AND EXPERIENCE

● Bachelor's degree or equivalent education in Fashion, Retail, or related fields

● Prior experience in retail or customer service is preferred but not required.

● Passion for luxury fashion and an eagerness to develop professionally in the retail sector.

BEHAVIOURAL COMPETENCIES

● Strives to meet and exceed customer expectations consistently.

● Displays punctuality, dependability, and a commitment to excellence in all tasks.

● Thrives in a dynamic environment, responding positively to changing demands.

● Supports colleagues to achieve shared goals and fosters a cooperative atmosphere.

● Ensures accuracy in all aspects of the role, from reporting to merchandising.

● Anticipates customer and store needs and takes the initiative to address them.

Job Type: Full-time

Pay: ₦150,000.00 per month

Experience:

• customer service/sales: 1 year (Preferred)

Location:

• Lagos (Preferred)