Head of Customer Care
1 week ago
Job Title: Head of Customer Care
Location: VI, Lagos
Employment Type: Full Time
Job Summary
Our clients is looking for HOD to oversees all customer experience activities to ensure timely service delivery, client satisfaction and loyalty.
Responsibilities
· Lead and mentor the customer care team.
· Monitor complaint resolution timelines and service quality.
· Analyze customer feedback and implement improvement initiatives.
· Collaborate with other departments to enhance service flow.
· Prepare weekly and monthly customer experience reports.
Requirements:
· Bachelor's degree in Business, Communications, or related field.
· 5+ years in customer experience leadership.
· Excellent people management and problem-solving skills.
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