Head of Customer Care

1 week ago


Lekki, Lagos, Nigeria RecruitTech HR Solution Full time

Job Title: Head of Customer Care

Location: VI, Lagos

Employment Type: Full Time

Job Summary

Our clients is looking for HOD to oversees all customer experience activities to ensure timely service delivery, client satisfaction and loyalty.

Responsibilities

· Lead and mentor the customer care team.

· Monitor complaint resolution timelines and service quality.

· Analyze customer feedback and implement improvement initiatives.

· Collaborate with other departments to enhance service flow.

· Prepare weekly and monthly customer experience reports.

Requirements:

· Bachelor's degree in Business, Communications, or related field.

· 5+ years in customer experience leadership.

· Excellent people management and problem-solving skills.



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