Senior Customer Service Representative

5 days ago


Lekki, Lagos, Nigeria Joay Ltd Full time

Job description

Company Description

JOAY Cleans is a leading Laundry and Cleaning Service provider based in Lekki, dedicated to delivering exceptional cleaning and laundry solutions to residential and commercial clients. With services ranging from deep cleaning to professional laundry care, we prioritize quality, convenience, and customer satisfaction in all we do.

Role Description

This is a full-time on-site role for a Senior Customer Service Representative at Joay Ltd in Lekki. The role involves daily tasks related to customer service, support, ensuring customer satisfaction, and enhancing the overall customer experience.

Qualifications

MUST RESIDE WITHIN LEKKI, AJAH, SANGOTEDO AND ITS ENVIRONS.

  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Service expertise
  • Experience in enhancing Customer Experience
  • Strong interpersonal and communication skills
  • Ability to handle challenging customer situations
  • Previous experience in a similar role
  • Proven experience in Customer Service Management and support
  • Strong supervisory skills with a focus on team leadership and coordination
  • Expertise in creating and implementing customer satisfaction strategies
  • Excellent communication and problem-solving skills
  • Proficiency in CRM systems and tools
  • Ability to manage multiple priorities and adapt to a fast-paced environment
  • Demonstrated ability to work independently and collaboratively
  • Previous experience in a customer service leadership role is an added advantage

N.B: MUST RESIDE WITHIN LEKKI, AJAH, SANGOTEDO AND ITS ENVIRONS.



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