Customer Experience Representative
7 days ago
We at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered to thier doorstep in Nigeria.
Job DescriptionReceives customers' requests by telephone or mail, analyzes request, provides information requested or ascertains who can best provide the information, and routes the request to the proper person
Analyze transactions, corrects records, and adjust errors
Searches Company records to fulfill customer requirements
Traces status of orders
Resolves customer questions related to orders, takes orders as needed
Maintains liaison with other departments for order completion
Writes up order mails catalog, samples, and similar data to customer as required.
Responds to customers to ascertain data omitted on order
Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, an similar data as required
prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.
QualificationsOne(1) years experience
Knowledge and ability- English and grammar
Pleasant telephone voice/ manner, ability to operate simple office equipment sufficiently to perform the job
Ability to compose correspondence.
Additional Information-
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