Customer Service Representative

4 days ago


Lagos, Lagos, Nigeria The Factory Ng Full time

A dynamic retail fashion brand is seeking a Customer Service Representative to join the team As a Customer Service Representative, you will provide exceptional customer service, drive sales growth, and contribute to the smooth operation of our store.

Responsibilities:

  • Deliver outstanding customer service and drive sales growth through effective product knowledge and communication.
  • Manage the store in the absence of management, ensuring seamless operations and excellent customer experience.
  • Maintain excellent company standards, adhering to company guidelines and visual merchandising principles.
  • Participate in team meetings, contributing to a positive team environment and sharing ideas for sales growth and process improvement.
  • Utilize product knowledge to enhance sales, provide styling advice, and improve customer experience.

Requirements:

  • HND/BSc in any field
  • 3-5 years of sales experience (fashion industry experience a plus)
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team, with strong sales drive and commercial awareness.
  • Strong sales drive and commercial awareness

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