Merchant Credit Review Analyst

4 days ago

Ikeja, Lagos, Nigeria PALMPAY LIMITED Full time ₦900,000 - ₦1,200,000 per year
Merchant Credit Review Analyst

Role Summary

The Merchant Credit Review Analyst is responsible for reviewing and validating all materials collected during in-person merchant verification visits to ensure accuracy, authenticity, and compliance with internal Standard Operating Procedures (SOPs).
The role plays a crucial part in the credit approval process by analyzing risk indicators, identifying documentation issues, and making data-driven recommendations on whether each merchant should be approved. This position serves as a key quality control layer between field verification and credit disbursement.

Key Responsibilities

1. Verification & Documentation Review

● Review all materials submitted from in-person merchant verifications (CAC certificates, trade permits, photos, utility bills, etc.) for completeness and authenticity.
● Cross-check documents against approved SOPs and internal credit standards.
● Identify missing, forged, or inconsistent documentation and provide recommendations for correction or escalation.
● Classify outcomes clearly (Approved / Rejected / Pending Clarification) with evidence-based justifications.

2. Risk Assessment & Decision Support

● Evaluate merchant applications based on internal risk criteria and documentation quality.
● Provide "Match" or "Not Match" recommendations using defined SOP frameworks.
● Identify potential fraud or risk patterns and escalate to the Risk or Compliance team.
● Support continuous improvement of risk assessment processes and tools.

3. SOP Adherence & Continuous Improvement

● Maintain 100% compliance with all documentation and credit review SOPs.
● Participate in periodic SOP reviews and contribute to process optimization.
● Provide feedback and training support to FVOs and CVOs to improve submission quality.
● Report observed process or documentation gaps for audit follow-up.

4. Data Management & Reporting

● Record all review outcomes accurately in existing CRM systems.
● Ensure timely completion of reviews within SLA targets.
● Conduct basic data analysis to track rejection patterns and SOP deviations.
● Contribute to regular reporting on review trends, fraud signals, and quality metrics.

Qualifications & Skills

● Bachelor's Degree in Business, Finance, Risk Management, or a related field.
● Familiarity with local documentation and credentials related to process risks (e.g., CAC certificates, trade permits, tax IDs, utility bills).
● Strong data analysis skills and sensitivity, or at least a basic understanding of risk indicators and documentation-based risk patterns.
● Prior experience in merchant credit reviews or risk operations is a strong advantage.
● Excellent attention to detail and ability to follow SOPs with high accuracy.
● Proficiency in Microsoft Excel, Google Sheets, or CRM/data review tools.
● Strong communication skills and professional judgment in approval recommendations.
Preferred Experience
● 3-5 years in credit review, merchant KYC, or risk management roles.
● Familiarity with fintech, SME lending, or banking operations.

Core Competencies

● SOP discipline & process compliance
● Analytical thinking & data literacy
● Risk awareness & documentation integrity
● Communication & collaboration
● Accuracy, accountability, and confidentiality

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