Customer Service Representative

6 days ago

Abuja, FCT, Nigeria Next Gear Group Full time ₦1,800,000 per year

*JOB ADVERT*

Role: Customer Care Representative

Salary: 150,000

Location:Abuja

We are a real estate company committed to providing exceptional experiences as we help our clients navigate their real estate journeys. As a Customer Care Representative, you'll be on the front lines, ensuring every interaction is positive, informative, and reflects our high standards.

What You'll Do:

  1. Be the first point of contact: Answer incoming calls, emails, and chat messages from clients, prospects, and partners.

  2. Provide stellar support: Address inquiries, resolve issues, and provide accurate information regarding our properties, services, and real estate processes.

  3. Guide and assist: Help clients understand our offerings, schedule appointments (viewings, consultations), and direct them to the appropriate team members when necessary.

  4. Maintain client records: Accurately document all interactions and update client information in our CRM system.

  5. Gather feedback: Collect and relay client feedback to help us continuously improve our services.

  6. Collaborate internally: Work closely with sales, marketing, and property management teams to ensure seamless client experiences.

What We're Looking For:

  1. Proven experience in a customer service or customer care role, ideally within real estate, hospitality, or a related service industry.

  2. Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.

  3. Strong active listening skills and a genuine desire to help others.

  4. Ability to empathize with clients and handle inquiries with patience and clarity.

5.Proficiency in using CRM software and standard office applications (Google Workspace, Zoho).

  1. Excellent problem-solving skills and the ability to think quickly under pressure.

  2. A proactive attitude and a strong team player.

  3. Knowledge of the real estate market or a willingness to learn quickly.

To Apply:

Please submit a pdf copy of your resume outlining your relevant experience and why you're a great fit for this role to

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: ₦150,000.00 per month

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