Sales Operations Manager

8 hours ago


Ikeja, Lagos, Nigeria Clozar Group Full time

Company Description

Clozar Group provides a comprehensive solution for businesses to store, sell, and deliver across 20+ countries, including Nigeria, the USA, Canada, and the UK. Catering to both online vendors and physical store owners, the company offers end-to-end support for order fulfillment and product sourcing. Services include seamless international delivery and efficient global payment solutions. Clozar Group is committed to enhancing its clients' logistical and operational efficiency for sustainable business growth.

Role Description

This is a full-time on-site role located in Lagos for a Sales Operations Manager. The selected candidate will lead and oversee operational functions to ensure smooth alignment between sales goals and operational processes. Responsibilities include analyzing operational performance, managing process improvements, optimizing order fulfillment workflows, and fostering customer satisfaction. The Sales Operations Manager will also act as a critical liaison between sales, customer service, and logistics teams to enhance overall efficiency and results.

Qualifications

  • Strong Analytical and Operations Management skills to evaluate, strategize, and improve processes effectively
  • Proficiency in ensuring Customer Satisfaction and delivering exceptional Customer Service
  • Excellent Communication skills to collaborate with cross-functional teams and manage client relations
  • Proven leadership and problem-solving ability
  • Experience in sales operations or related fields is an advantage
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field is strongly preferred

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