Branch Manager

About Nami Beauty

At Nami Beauty we're reimagining beauty services and retail with a focus on culture, excellence, and innovation. With branches in
Lagos & Accra
and more international locations coming up, our vision is bold and we need strong leaders to bring it to life.

Position Overview

We're looking for an exceptional 
Branch Manager
 to lead our 
Lagos team
 someone who is 
proactive, results-driven, and people-centered
. This is not just a front desk or oversight role. You will be expected to 
take full ownership of the branch's performance
,
manage people
and
processes
, and build a culture of accountability and care.

Key ResponsibilitiesLeadership & People Management

• Manage, support, and mentor all staff: technicians, hosts, and assistants
• Create a supportive, respectful, and high-performing work environment
• Mediate staff conflicts quickly and professionally
• Hold weekly team check-ins and performance feedback sessions
• Lead with empathy while upholding clear expectations

Operations & Oversight

• Oversee all day-to-day branch operations, ensuring quality and consistency
• Implement strategies and maintain brand standards
• Create weekly/monthly reports on team performance, sales, and client experience
• Monitor petty cash, staff expenses/salaries, and restock purchases
• Ensure all internal policies (attendance, break times, grooming) are enforced

Sales, Client Experience & Problem Solving

• Track daily/weekly sales and lead initiatives to hit targets
• Support front-of-house staff to ensure seamless client service
• Step in when needed to handle client concerns or complaints with urgency
• Implement creative ideas to improve customer loyalty and retention
• Represent Nami's values and elevate the customer experience daily

Reporting & Accountability

• Submit weekly operations reports to the Operations Manager
• Ensure staff journals, stock logs, and financial records are up to date
• Identify operational gaps and proactively suggest solutions
• Keep team goals, KPIs, and disciplinary processes organized and consistent

What We're Looking ForMust-Haves:

• 2–4 years experience managing a team in a retail, spa, beauty, or hospitality environment
• A natural leader who communicates clearly, listens well, and leads with emotional intelligence
• Strong initiative: someone who gets things done without needing to be told
• Goal-driven, KPI-focused, and performance-minded
• Comfortable using basic accounting tools (Excel, POS, digital logs)
• Organized, time-conscious, and detail-oriented
• Available to work full time and present in-store at least 6 days a week
• Excellent written and verbal communication

Bonus If You Have:

• Background or training in finance/accounting
• Experience managing stock and budgets
• HR or staff development experience
• Passion for beauty, customer experience, and service excellence

What You Can Expect

• A fast-paced, ambitious, and supportive team
• Opportunities to grow with the company across regions
• Work tools and onboarding provided
• A chance to be part of redefining beauty culture in West Africa