Front Desk Officer

6 days ago

Lagos, Lagos, Nigeria Ikeja Electricity Distribution Company Plc Full time

Ikeja Electricity Distribution Company (IKEDC) is one of the largest power distribution companies in Nigeria, committed to delivering reliable and efficient electricity services to our customers. With a strong focus on innovation and sustainability, we aim to transform the energy landscape in Nigeria and contribute to the country's economic development. Our mission is to provide exceptional service while ensuring the safety and well-being of our employees and customers.

At Ikeja Electric, we don't just power homes and businesses – we power careers. As a leading energy provider, we are committed to fostering a culture that champions integrity, innovation, and excellence. Our team is the heartbeat of our success, and we thrive on collaboration, continuous improvement, and creating a workplace where everyone can shine.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Lagos

Role Purpose

  • To answer phones, greet customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and staff

Role Accountabilities

  • Answering and routing of internal and external calls
  • Mail distribution (arranging incoming and outgoing mails/packages with ccouriers)
  • Taking messages and relaying them to the relevant department/organisation and providing feedback as required
  • Handling correspondence and ensuring that confidentiality is maintained at all times especially when dealing with sensitive information
  • Administration of meeting rooms: ensure meeting rooms are properly kept and all appliances in the area maintained
  • Managing front desk concierge i.e., flight bookings and reservations and must be able to effectively manage last minute bookings, reservations and cancelations.
  • Vendor management: processing payment for airlines, travel agents, hotels etc and ensuring their involves are sent and payments processed in a timely manner
  • Ensuring visitors and guests on the premises are properly attended to
  • Accepting packages and liaising with visitors.
  • End to end organisation and planning of HR & Admin or company events
  • Any other task assigned by the Team Lead or Head of Admin or the CHRAO

Requirements

  • Bachelor's Degree or its equivalent in English, Business Administration, Information Science, Languages, or related discipline.
  • A minimum of 0-2 years of relevant experience

Skills and Competencies:

  • Front Desk Administration
  • Administrative Support
  • Microsoft Office (Word, Excel, & PowerPoint) .
  • Customer Centricity
  • Risk Management
  • People Leadership
  • Entrepreneurship
  • Organizational Learning
  • Change Management

Note: Only shortlisted candidates will be contacted

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