Senior Account Executive

About Us

We are a leading IT Services and Consulting company. We help customers modernize and secure their environments through Managed IT services, Professional Services, and Cloud/DevOps solutions. Our teams deliver proactive monitoring, help desk and enduser support, security management, deployments, and advisory to keep businesses running resiliently and compliantly.

Position Overview 

This is a high impact, entrepreneurial role for someone who thrives in a startup MSP. Who'll shape our go-to-market motions, refine offers, and build repeatable revenue processes that scale.

As our Senior Account Executive (SAE), you'll own a blended hunter + farmer portfolio: winning new logos and expanding strategic accounts across managed services, cloud, and professional services. You'll run the full sales cycle, lead executive conversations (CIO/CTO/COO), and drive expansion via renewals, cross sell, and upsell, partnering closely with Service Delivery, Engineering, and Finance.

Key Responsibilities 

New Logo Acquisition

• Own the full cycle from ICP targeting and outbound to discovery, solution shaping, proposal, and close (MSA/SOW/MSP agreements).
• Position managed services bundles (e.g., M365/Azure, endpoint management, backup/DR, EDR/XDR, identity, compliance) to business and technical buyers.
• Build and maintain a healthy pipeline (new logo ACV), with accurate stage hygiene and forecast.

Account Management & Growth

• Serve as primary commercial owner for assigned accounts: QBRs, health checks, renewal strategy, and expansion roadmaps.
• Drive crosssell/upsell into security addons, cloud optimization, and project services; orchestrate executive alignment and multithreading.
• Advocate customer outcomes internally; coordinate with Service Delivery on SLAs, incidents/trends, and success plans.

Revenue Operations & Process

• Maintain CRM discipline (opportunity stages, next steps, dates, probabilities, notes).
• Contribute to pricing/package feedback and competitive intelligence; refine standard proposals and playbooks.
• Cultivate partner cosell and referrals (e.g., Microsoft/Azure ecosystem, ISVs, distributors).

Teaming & Leadership

• Partner with Marketing on campaigns, events, and content; provide win/loss signals to sharpen messaging.
• Mentor junior sellers/SDRs as we scale, model rigorous territory, activity, and deal management.

Expectations 

First 30 days

• Ramp on offers, SLAs, delivery model, and reference architectures; certify on core pitch.
• Review top accounts and open opportunities; corun 35 customer/QBR meetings.

By Day 60

• Own a qualified pipeline equal to 34× quarterly target; deliver first proposals/SOWs.
• Lead two QBRs endtoend; document expansion plays and risks per account.

By Day 90

• Close first newlogo and one expansion; demonstrate consistent forecast hygiene and cadence.
• Present territory plan and namedaccount growth strategy for next two quarters.

Qualifications

• 5- 8+ years in IT services/MSP selling with consistent quota attainment in managed services and professional services
• Proven fullcycle experience (prospecting close) and account management/renewals ownership
• Fluency in one or more: Microsoft 365, Azure, endpoint/RMM, backup/DR, EDR/XDR, identity/MDM, compliance frameworks
• Executive communication; ability to translate technical value to business outcomes
• CRM rigor (Dynamics 365 or Salesforce) and disciplined forecasting

Nice-to-Have

• MSP toolset familiarity (e.g., ConnectWise/Autotask PSA, NinjaOne/Datto/Nable RMM)
• Channel/partner cosell experience (Microsoft/ISV)
• Vertical exposure (e.g., financial services, healthcare, professional services, retail)
• Certifications (e.g., Microsoft Fundamentals/Associate, security foundations)

Why Join Heunets?

• Competitive base + variable commission plan (OTE commensurate with experience and market)
• Benefits package including healthcare, PTO, and professional development (details during interview)
• Commissions on Net New Revenue generated with accelerators on multiyear MSP and security/cloud addons
• Work model: Remote (U.S Eastern)
• Tools: Dynamics 365 (CRM), PSA/RMM stack, Microsoft 365, standard sales enablement

Equal Opportunity

We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

Send your resume and a brief note on a complex MSP or cloud deal you led, what you sold, stakeholders, and outcome to Include Senior Account Executive (MSP) in the subject line.