Presales Engineer

7 days ago

Lagos, Lagos, Nigeria Midis Group Full time ₦6,000,000 - ₦12,000,000 per year

Job Scope

The PreSales Engineer is accountable for driving sales opportunities through technical presentations, demonstrations, and solution designs, ensuring seamless implementation and customer satisfaction post-sale. S/He collaborates with internal teams to provide feedback, address customer needs, and identify upselling opportunities to enhance customer adoption and ROI.

Main Duties and Responsibilities

  • Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional services;
  • Participate in technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction;
  • Assist in the deployment and implementation of solutions post-sale, ensuring smooth customer onboarding and addressing technical challenges;
  • Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
  • Act as a trusted advisor by maintaining strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
  • Provide technical product enablement and mentoring to channel and internal resources;
  • Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
  • Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
  • Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
  • Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
  • Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
  • Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
  • Identify opportunities for upselling or cross-selling, driving additional revenue streams.

Position Requirements

Bachelor's degree in Computer Engineering, Computer Science or any other related field.

Must have at least 3 years of experience as a Technical Consultant/Presales Engineer with
any one
of the below domains:

  • Data & AI
    – Knowledge of enterprise data platforms and frameworks such as data fabrics, data warehousing, SQL & no-SQL data bases, hybrid data ingestion and end to end data management including lineage, governance, observability etc. Solid knowledge of business intelligence platforms and data science for AL/ML

OR

  • Application Management and Observability/AIOps
    – Knowledge of application performance management, day 2 Ops, ITIL framework, enterprise observability platforms such as IBM Instana & Dynatrace, Application Resource Management platforms such as IBM Turbonomics and proactively leveraging application data with AI to prevent, detect and resolve application outages and optimizing IT spend

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