Customer Service/Care Representative

2 weeks ago

Lagos, Lagos, Nigeria Patobe Smart Homes And Automation Limited Full time ₦900,000 - ₦1,200,000 per year

Patobe's hiring for customer service representative

Are you passionate about delivering exceptional customer experiences?

Do you thrive in fast-paced, high-standard environments where innovation and elegance matter?

About Us:
At Patobe, we design and install premium smart home systems that redefine comfort, security, and style for affluent homeowners and developers.

Role Description:
The Customer Service Representative serves as the first point of contact between Patobe and its clients. The CSR ensures that every customer interaction reflects our brand's premium experience... providing helpful, prompt, and professional responses to inquiries, complaints, and service requests.

This role involves managing communications across WhatsApp, email, phone, and other platforms to coordinate with the technical team, and ensuring smooth project communication before, during, and after installation.

Key Responsibilities:
1) Customer Support & Communication

Respond to all incoming customer inquiries via WhatsApp, phone calls, email, social media, and other platforms.

Provide accurate information about Patobe's products and services (smart locks, automation systems, security systems, etc.).

Record and follow up on customer requests, complaints, and feedback.

Guide customers through the "Get an Estimate" and service inquiry processes.

2) Operations Coordination

Create and log service requests or maintenance reports for the technical team.

Track installation progress and proactively update clients on timelines.

Support field engineers by ensuring clients are informed before site visits or maintenance calls.

3) Sales & Upselling

Identify opportunities to upsell or cross-sell Patobe products or services.

Follow up on prospective leads and ensure smooth handover to the sales team.

4) Documentation & CRM

Maintain an up-to-date customer database (CRM).

Document all communications, feedback, and resolutions in client profiles.

Prepare weekly reports on customer satisfaction, open tickets, and resolved cases.

5) Brand Experience

Represent Patobe with warmth, precision, and professionalism.

Uphold the luxury brand tone and communication standards at all times.

Collect and relay customer feedback to improve Patobe's offerings.

Requirements:
Minimum Qualification: OND / HND / B.Sc in Business Administration, Mass Communication, or related fields.

Excellent spoken and written English.

Prior experience in customer service, preferably in a tech, home automation, or telecoms environment.

Strong multitasking, communication, and record-keeping skills.

Ability to use CRM tools, WhatsApp Business, and productivity apps (e.g. Google Sheets, Typeform, Trello, etc.).

High emotional intelligence and problem-solving ability.

Must be punctual, calm under pressure, and customer-obsessed.

Work Schedule:
Monday – Friday (9:00 AM – 5:00 PM)

Weekends (as needed, mostly for project support or urgent customer inquiries)

Compensation & Benefits

Competitive base salary + performance bonuses.

Opportunity to grow into a Customer Experience Manager role.

Paid annual leave

Performance-based salary review every 6 months.

Access to in-house tech and customer experience training programs.

How to Apply:
Send your CV and a short message introducing yourself to with the subject line:

"Customer Service Representative – [Your Name]"

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