Team Lead, MoneyGram, Others

1 week ago

Nigeria First Bank of Nigeria Full time ₦1,200,000 - ₦3,600,000 per year
Description

Duties & Responsibilities


•    Development and implementation of marketing strategies

•    Develop annual marketing plan for controlling advertising, promotion and sales aids.

•    Coordination of Team's marketing efforts, liaising with vendors and Marketing & Corporate Communications Department

•    Analyzing and implementing potential partner relationships for the product

•    Supervise the coordination and evaluation of branches performance on all Money transfer products and recommend mystery shopping/spot check where necessary

•    Product idea generation, design, development and implementation

•    Fast-track creation of New locations/accounts 

•    Supervise the preparation and analysis of Monthly/quarterly/Yearly reports for GMD, Board, Business Units and Group Heads 

•    Collate branch monthly report against target for Business Performance and Monitoring department monthly and quarterly

•    Monitoring and providing Report of all money transfer weekend and dedicated centers

•    Provide support for branches when required

•    Coordinate Market and Competitor intelligence report with the assistance of Segment Management

•    Identify and sign on alternative delivery channels of MoneyGram, RIA/FGT & other products 

•    Periodic visitation of locations for onsite assessment of FLAs and performance of product

•    Provide intermediary role between branches and other stake holders such as MoneyGram International, Vendors and other departments of the bank.

•    Supervise the resolution of branch issues, customer complaints and application down time to ensure optimum performance and reduce turnaround time to prevent service failure.

•    Coordinate & conduct   Product training & awareness for Frontline Associates bank wide on Money Transfer Products in conjunction with First Academy.

•    Develop incentive initiatives programme to encourage product operatives with a view to increasing product market share.

•    Analysis of branch performance report of the product with a view to identifying problem areas and proffer solution

•    Stakeholders engagement

•    Liaise with auditors during annual audits on Money Transfer performance reports

•    Bank representation at stakeholders' meeting

•    Monitoring of departmental operating budget and respond to budget queries by BPM

•    Attending to any other functions assigned by the HOD

•    As part of the Bank's Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

•    Growing and driving sales volume
 



 JOB REQUIREMENTS

Education

Minimum Education: First degree Degree in any Social & Management Sciences  /Related discipline

Experience

Minimum Experience – At least 6 years banking experience with specifics Customer Services & Product Development / Money Transfer Business

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