Network Operations Center
6 days ago
Job Summary
- We are seeking a highly skilled and proactive NOC Engineer to join our Network Operations Center NOC team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network and system infrastructure.
- This role requires a strong understanding of network operations, a focus on uptime, and the ability to respond quickly and efficiently to technical issues in a fast-paced environment.
Key Responsibilities
Network Monitoring:
- Monitor network performance, availability, and integrity using network management tools.
- Identify and escalate network performance issues, outages, and alarms.
- Ensure all network and system devices are functioning optimally to meet service level agreements SLAs.
Troubleshooting & Incident Response:
- Investigate and resolve network issues, minimizing downtime and ensuring rapid recovery from failures.
- Analyze system logs, alarms, and error messages to identify and address root causes.
- Coordinate with the support team and field engineers to troubleshoot and resolve network issues.
Maintenance & Optimization:
- Perform routine maintenance and upgrades on network systems and infrastructure.
- Optimize network configurations to improve performance and reliability.
- Conduct firmware and software updates on network equipment.
Documentation & Reporting:
- Maintain accurate documentation of network incidents, root causes, and resolutions.
- Prepare and present network performance reports to the NOC Manager and senior management.
- Ensure proper record-keeping of network changes, configurations, and maintenance activities.
Communication & Collaboration:
- Liaise with vendors, service providers, and third-party contractors for network-related issues.
- Provide timely communication to internal teams regarding network outages or planned maintenance.
- Collaborate with the IT and support teams to improve system reliability and performance.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Telecommunications, or a related field.
- 2-3 years of experience in network operations, system administration, or technical support roles.
- Strong knowledge of network technologies LAN, WAN, VPN, Firewalls, Routers, Switches.
- Experience with network monitoring tools and technologies.
- Excellent troubleshooting skills and the ability to work under pressure.
Preferred Qualifications:
- Certifications such as CCNA, CCNP, or equivalent network certifications.
- Experience in the IT or telecommunications industry.
- Knowledge of network security protocols and best practices.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
- The chance to work with a cutting-edge technology company.
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