Network Operations Center

6 days ago


Lagos, Nigeria Coollink.ng Full time

Job Summary

  • We are seeking a highly skilled and proactive NOC Engineer to join our Network Operations Center NOC team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network and system infrastructure.
  • This role requires a strong understanding of network operations, a focus on uptime, and the ability to respond quickly and efficiently to technical issues in a fast-paced environment.

Key Responsibilities
Network Monitoring:

  • Monitor network performance, availability, and integrity using network management tools.
  • Identify and escalate network performance issues, outages, and alarms.
  • Ensure all network and system devices are functioning optimally to meet service level agreements SLAs.

Troubleshooting & Incident Response:

  • Investigate and resolve network issues, minimizing downtime and ensuring rapid recovery from failures.
  • Analyze system logs, alarms, and error messages to identify and address root causes.
  • Coordinate with the support team and field engineers to troubleshoot and resolve network issues.

Maintenance & Optimization:

  • Perform routine maintenance and upgrades on network systems and infrastructure.
  • Optimize network configurations to improve performance and reliability.
  • Conduct firmware and software updates on network equipment.

Documentation & Reporting:

  • Maintain accurate documentation of network incidents, root causes, and resolutions.
  • Prepare and present network performance reports to the NOC Manager and senior management.
  • Ensure proper record-keeping of network changes, configurations, and maintenance activities.

Communication & Collaboration:

  • Liaise with vendors, service providers, and third-party contractors for network-related issues.
  • Provide timely communication to internal teams regarding network outages or planned maintenance.
  • Collaborate with the IT and support teams to improve system reliability and performance.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Telecommunications, or a related field.
  • 2-3 years of experience in network operations, system administration, or technical support roles.
  • Strong knowledge of network technologies LAN, WAN, VPN, Firewalls, Routers, Switches.
  • Experience with network monitoring tools and technologies.
  • Excellent troubleshooting skills and the ability to work under pressure.

Preferred Qualifications:

  • Certifications such as CCNA, CCNP, or equivalent network certifications.
  • Experience in the IT or telecommunications industry.
  • Knowledge of network security protocols and best practices.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.
  • The chance to work with a cutting-edge technology company.


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