Customer Care Executive

Found in: beBee S NG - 4 weeks ago


Lekki, Nigeria Global Profilers Full time

Job Description

Customer Care Executive would have the following responsibilities:

  • Attend to Customer’s Issues & resolve them in a timely & efficient manner
  • Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively
  • Raising, following up and closure of Trouble Tickets
  • Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
  • Follow up for Collections through timely reminders to Enterprise & Retail Customers
  • Ensuring Collections of receivables are achieved as per the set targets
  • Service & MTTR Improvement Plans
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Generate Sales Leads

Qualifications

  • Graduate in science is preferable, any other discipline may also apply
  • NYSC Certified
  • Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

 Fair Knowledge of Telecom Technologies:

  •  Internet Bandwidth & Leased Circuits
  •  Smart Solutions & Internet of Things IoT
  •  Internet Broadband

Soft Skills & Characteristics:

  •  Strong organizational skills
  •  Self-motivated and detail-oriented
  •  Quick to collaborate and coordinate with team members when necessary
  •  Prior experience working with the Telecommunication Customer Care   Department
  •  Strong math and critical reasoning skills
  •  Customer Relationship Management
  •  Resourcefulness & Result-Oriented approach
  •  Customer-Oriented Approach
  •  Strong Oral & Written Communication

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