Customer Service Representative

Found in: beBee S NG - 4 weeks ago

Lagos, Nigeria Dunn & Braxton Full time

Job Summary:

  • As the Customer service Representative, you will be responsible for helping and guiding customers, whether it is on the sales floor, in the fitting rooms or at the cash registers.
  • You will be responsible for handling incoming goods and making sure the surroundings look attractive.
  • You must also ensure you always be fully informed about all campaigns and sales activities within the business.
  • The ideal Candidate for this role must have organizational skills, be friendly, positive, have a fantastic sense of style and enjoy working with people.

Key Responsibilities:

  • Greet and direct customers.
  • Provide accurate information e.g. product features, pricing and after-sales services.
  • Answer customers’ questions about specific products/services.
  • Conduct price and feature comparisons to facilitate purchasing.
  • Cross-sell products.
  • Ensure racks are fully stocked.
  • Manage returns of merchandise.
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service especially during peak times.
  • Inform customers about discounts and special offers.
  • Provide customer feedback to the Store Manager.
  • Stay up-to-date with new products/services.

Requirements

  • Proven work experience as a Retail Sales Representative, Sales Associate, Customer Service Representative or similar role.
  • Understanding of the retail sales process.
  • Familiarity with consumer behavior principles.
  • Knowledge of inventory stocking procedures.
  • Basic math skills.
  • Track record of achieving sales quotas.
  • Excellent communication skills, capable of building trusting relationships.
  • Ability to perform in fast-paced environments.
  • Flexibility to work various shifts.
  • High school degree.

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