Customer Service Executive
Found in: beBee S NG - 1 month ago
ABOUT THE COMPANY
At Matrix Design and Works, we believe every project is unique and each project should represent the taste of our client. As a proud Nigerian company, we place emphasis on the delivery of great quality at competitive prices. To achieve this, we use the best of modern materials, fitting components and production / installation processes.
JOB SUMMARY
Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 4 years work experience.
RESPONSIBILITIES
Receives customer's complaints and questionsGive clients information about production and servicesTake client's orders, process production, material specification and give a delivery reportRaise requests for materials needed as approved with clients from vendorsWork with the Operations team, Design team, and installers to see completion of projectsKeep records of customers data, interactions, transactions, comments and complaintsProvide feedback and progress reports to clients on project processesEnsure projects are completed, schedule walk through with clients and endorse completion formsEnsure customer satisfaction and provide professional customer support.
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Quality management, Customer support, CRM systems, Customer relations
REQUIRED EDUCATION
Bachelor's degree
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