Customer Service Representative

Found in: beBee S NG - 1 month ago


Abuja, Nigeria ALABAMART Full time

Responsibilities:

● Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

● Manage large amounts of incoming calls

● Generate sales leads

● Identify and assess customers’ needs to achieve satisfaction

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Provide accurate, valid, and complete information by using the right methods/tools

● Meet personal/customer service team sales targets and call-handling quotas

● Keep records of customer interactions, process customer accounts, and file documents

● Follow communication procedures, guidelines, and policies

● Take the extra mile to engage customers

● Answering customer questions about the company, products, or services

● Improving customer service experience, creating engaged customers, and facilitate organic growth

● Maintain an orderly workflow according to priorities



Requirements:

● Bachelor’s degree and or High school diploma in a relevant field or comparable relative experience

● Minimum 2 years of relevant work experience within e-commerce industries or prior work experience in a similar field is preferred.

● Ability to stay calm when customers are stressed or upset.

● Comfortable using computers.

● Experience working with customer support.

● Customer-centric

● Result-driven

● Focus on quality and attention to detail

● Good time-management skills

● Ability to multitask

● Strong interpersonal and communication skills

● Critical-thinker and problem-solver

● Ability to work with minimal supervision




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