Sales Lead

1 month ago

Lagos, Nigeria Konga Nigeria Full time

ABOUT THE COMPANY

Konga.com is Nigeria’s number one online Shopping destination.We pride ourselves in having everything you could possibly need for life and living at the best prices than anywhere else. Our access to Original Equipment Manufacturers and premium sellers gives us a wide range of products at very low prices. Some of our popular categories include electronics, mobile phones, computers, fashion, beauty products, home and kitchen, Building and construction materials and a whole lot more from premium brands. Some of our other categories include Food and drinks, automotive and industrial, books, musical equipment, babies and kids items, sports and fitness, to mention a few. To make your shopping experience swift and memorable, there are also added services like gift vouchers, consumer promotion activities across different categories and bulk purchases with hassle-free delivery. Enjoy free shipping rates for certain products and with the bulk purchase option, you can enjoy low shipping rates, discounted prices and flexible payment. When you shop on our platform, you can pay with your debit card or via KongaPay, which is a convenient and secured payment solution. Get the best of lifestyle services online. Don't miss out on the biggest sales online which takes place on special dates yearly.

JOB SUMMARY

QualificationsEssential: Strong interpersonal and communication skills, A Degree in Business or related fields Microsoft package proficiency.

RESPONSIBILITIES

Job Objectives / A Brief Overview of the Role The Shop Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.Working Relationship: Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics, Sales team. External: Customers and OEMJob Duties/ Duties/ Accountabilities Manage the floor sales representatives and other members of the team Set and track sales targets for your team Suggest and implement improvements in the sales administration process Report on sales metrics and suggest improvements Prepare monthly, quarterly, and annual sales forecasts Use customer feedback to generate ideas about new development or products Research and discover methods to increase customer engagement and sales output. Ensure sales, finance, and legal policies and procedures are met Build an open-communication environment for your team Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase salesKey Performance Indicators Near zero incidence of customer complaint/adverse. Near zero incidence of untimely response to an escalation Near zero incidence of untimely order deliveryKnowledge and ExperienceKnowledge: Degree in Sales, Business Administration, or a certificate in a relevant field Proven work experience as an Inside sales manager Hands-on experience with CRM software and MS Excel In-depth understanding of the sales administration process Excellent interpersonal and team management skills Strong analytical and organizational skills Numerical abilities and problem-solving attitude.

REQUIRED SKILLS

Customer service, Direct sales, Sales performance tracking and reporting, Sales strategy, After sales

REQUIRED EDUCATION

Bachelor's degree

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