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Customer Service Representative

3 months ago

Abuja, Nigeria Vida Shoes International Full time

Responsibilities include, but not limited to:

  • Work with order release and fulfilment systems in Shopify and proprietary systems.
  • Maintain and execute return processing through integrated system.
  • Receive and promptly service customer calls and emails regarding all aspects of the sales order process, return goods authorization and general product knowledge.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Communicate with brand management regarding issues or concerns.

Qualifications/Skills:

  • Strong communication skills with fluency in English speaking, reading, writing.
  • 2 to 3 years of customer service experience in ecommerce.
  • Courteous customer service skills with the ability to stay calm under pressure.
  • Excellent computer skills with general PC /Mac and Microsoft Office knowledge.
  • Ability to multi-task.
  • Working knowledge of Shopify a plus.
  • Must be able to work eastern standard schedule 40-hour week, including Monday through Friday split schedules and alternating Sundays.
  • Must have functioning internet provider and personal computer available.