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Customer Service Representative

2 months ago

Abuja, Nigeria Naji Realties Full time

Job Description

  • We are seeking a friendly, patient, and professional Customer Service Representative to join our team.
  • As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.
  • Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.

Responsibilities

  • Answer customer calls, emails, and chats in a prompt and professional manner.
  • Listen actively and empathetically to customers, understanding their concerns and needs.
  • Provide clear and concise solutions, resolutions, and explanations to customers.
  • Resolve customer complaints and issues in a fair and timely manner.
  • Document customer interactions and updates in our system.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on product knowledge and company information.
  • Meet and exceed customer satisfaction and performance targets.

Requirements

  • Bachelor’s Degree in Social Sciences or equivalent required.
  • Must reside in Abuja preferably around Utako.
  • Minimum of 3 years of customer service experience preferably in the hospitality industry.
  • Excellent communication, listening, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong patience, empathy, and understanding.
  • Proficiency in computer software and technology.
  • Ability to work varying shifts, including evenings and weekends.