Retail Sales Associate

2 weeks ago


Lagos, Nigeria Bervidson Group Full time

Job Summary

  • We're looking for individuals who are passionate about working in retail to join the sales team.
  • Our client is a leading retail organization in Nigeria.
  • We seek to hire a Retail Sales Associate to provide excellent customer service and meet sales budgets for our business.
  • Candidates with strong communication skills who can make customers feel welcome in our store will stand out.
  • You will help identify client needs, present and answer questions about our products and services, and recommend solutions.
  • A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
  • Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability.

Responsibilities

  • Greeting and direct customers
  • Provide accurate information eg product features, pricing and after-sales services
  • Answer customers' questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell and up-sell products
  • Ensure racks are fully stocked
  • Manage merchandise returns
  • Coordinate with the other retail team members to provide excellent customer service
  • Inform customers about new arrivals and special offers
  • Provide customer feedback to the Store Manager
  • Stay up to date with new products/services.

Requirements
The successful candidate must:

  • B.Sc / HND in Social Sciences or related fields is a plus
  • 2 years in a similar position
  • Must live within Lekki, Victoria Island, Ikoyi, Central Lagos etc
  • Proven work experience as a Retail Sales Representative, Sales Associate or similar role
  • Be young, well-spoken & friendly
  • Under 40 years
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Knowledge of inventory stocking procedures
  • Knowledge of shelf merchandising
  • Basic math skills
  • Track record of achieving sales targets
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Have the ability to work in a team.


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