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Retail Sales Associate

1 month ago

Lagos, Lagos, Nigeria Bervidson Group Full time

We are seeking a Retail Sales Associate to provide exceptional customer service and meet sales targets in a fast-paced retail environment.

About the Role:

  • Provide excellent customer service and ensure a positive shopping experience.
  • Identify customer needs and present solutions to meet their requirements.
  • Work collaboratively with the retail team to achieve sales targets and improve store profitability.
  • Stay up-to-date with new products and services to provide informed recommendations to customers.

Responsibilities:

  • Greet and direct customers to products and services.
  • Provide accurate information about products, pricing, and after-sales services.
  • Answer customer questions and conduct price and feature comparisons.
  • Cross-sell and up-sell products to meet customer needs.
  • Ensure racks are fully stocked and merchandise is properly displayed.
  • Manage merchandise returns and exchanges.
  • Coordinate with the retail team to provide exceptional customer service.
  • Inform customers about new arrivals and special offers.
  • Provide customer feedback to the Store Manager.

Requirements:

  • Bachelor's degree in Social Sciences or related field (desirable).
  • 2 years of experience in a similar role.
  • Proven work experience as a Retail Sales Representative or Sales Associate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Basic math skills and knowledge of inventory stocking procedures.
  • Knowledge of shelf merchandising and consumer behavior principles.
  • Ability to work in a team and build trusting relationships with customers.