Operations Coordinator

1 month ago


Lekki, Nigeria FoliXx Hospitality Full time

Job Summary

  • The operations coordinator is responsible for overseeing the nightly operations to ensure a smooth, efficient, and enjoyable experience for guests.
  • This role involves coordinating staff, managing inventory, handling customer inquiries, and ensuring compliance with safety and regulatory standards.
  • He/She should possess excellent organizational and multitasking skills, strong leadership and team management abilities.

Responsibilities

  • Assist in the development and implementation of operational policies and procedures and ensure adherence to standard operating procedures.
  • Monitor and analyze club performance, including club sales, stacks sales, dancers’ income, customer feedback, and operational efficiency.
  • Oversee daily operations of the night club, ensuring smooth functioning and adherence to club policies.
  • Monitoring staff shifts to ensure adequate and balanced workflow.
  • Coordinate scheduled meetingswhich includes weekly and monthly meetings to foster a positive and collaborative work environment. Click here for template.
  • Handle customer inquiries, complaints, refunds, and feedback professionally and efficiently. Click here for template.
  • Ensure high levels of customer satisfaction through excellent service delivery.
  • Assist with coordinating special events and private functions as required.
  • Assist, manage and audit utility inventory levels, including ordering and restocking supplies and ensure accurate record-keeping. Click here for template.
  • Coordinate with procurement team to ensure timely delivery of goods.
  • Adequate communication with the P&C department to ensure accurate records, including employee files, loan request, leave request, new hire and exit staff.
  • Prepare and distribute internal communications and reports.
  • Ensure proper record keeping on inventory logs and customer databases.

Deadline: 5th November, 2024.



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