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Job Summary: Operations Coordinator responsible for overseeing nightly operations to ensure a smooth, efficient, and enjoyable experience for guests.

The Operations Coordinator plays a crucial role in ensuring the smooth operation of the night club. This involves coordinating staff, managing inventory, handling customer inquiries, and ensuring compliance with safety and regulatory standards.

  • Develop and implement operational policies and procedures to ensure adherence to standard operating procedures.
  • Monitor and analyze club performance, including sales, staff income, customer feedback, and operational efficiency.
  • Oversee daily operations of the night club, ensuring smooth functioning and adherence to club policies.
  • Monitor staff shifts to ensure adequate and balanced workflow.
  • Coordinate scheduled meetings to foster a positive and collaborative work environment.
  • Handle customer inquiries, complaints, refunds, and feedback professionally and efficiently.
  • Ensure high levels of customer satisfaction through excellent service delivery.
  • Assist with coordinating special events and private functions as required.
  • Manage and audit utility inventory levels, including ordering and restocking supplies and ensure accurate record-keeping.
  • Coordinate with procurement team to ensure timely delivery of goods.
  • Communicate with the P&C department to ensure accurate records, including employee files, loan requests, leave requests, new hires, and exits.
  • Prepare and distribute internal communications and reports.
  • Ensure proper record-keeping on inventory logs and customer databases.