Customer Service Agents

Found in: beBee S NG - 2 weeks ago

Lagos, Nigeria Jibs-Ray Nigeria Limited Full time

Job Details

  • Educate customers on the benefits of the product and Services offerings and assist them in selecting the most suitable products/services based on their needs.
  • Drive sales of mobile money MoMo services by explaining the convenience and security of digital transactions and assisting customers in setting up accounts.
  • Assist clients with enrollment and registration.
  • Meet or exceed sales targets and Key Performance Indicators KPIs set by the company.
  • Build and maintain positive relationships with customers to foster loyalty and repeat business.
  • Remain informed about market trends, product advancements, and rivalry to strategically place our products.
  • Share your thoughts with management regarding market developments, consumer preferences, and areas that could want improvement.
  • Handle customer inquiries, resolve complaints, and escalate issues as needed to ensure customer satisfaction.
  • Maintain accurate records of sales transactions, customer interactions, and inventory levels.
  • Cross sell other products and services.
  • Generate interest in new products or services and connect customers with salespeople when require
  • Foster and maintain relationships with customers to improve our retention rate.
  • Activity and task reporting on a daily, weekly, and monthly basis.
  • Attend all required customer service-related meetings
  • Perform mathematical calculations regarding sales and inventory.

Requirements:

  • Minimum of SSCE.
  • Proven experience in sales, preferably in the telecommunications,Mobile Money or related industry.
  • Strong interpersonal skills and the ability to effectively communicate with diverse customer groups.
  • Excellent negotiation and persuasion skills with a focus on closing sales.
  • Self-motivated with a results-oriented mindset and a drive to succeed.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with mobile technology, digital payments, and government identification processes is desirable.
  • Proficiency in using sales software, CRM systems, and basic computer applications.
  • Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.
  • Integrity, honesty, and a commitment to upholding ethical business practice

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