Lab Customer Service Representative

Found in: beBee S NG - 1 month ago


Lagos, Nigeria DemyHealth Clinic and Genomic Medicine Full time

ABOUT THE COMPANY

Using molecular techniques, DemyHealth has since 2016 provided medical practitioners from many different specialties valuable diagnostic information to assist in the detection, diagnosis, evaluation, and treatment of bacterial, viral and fungal infections as well as genetic based testing and cancer diagnostics. Our stable specimen collection and transport platforms enable the conduct of a variety of PCR based tests from a single swab or blood sample with high sensitivity and specificity. We also offer third party clinical testing and life science research services to individuals, private corporations and government organizations.

JOB SUMMARY

Education, Qualifications & Experience B.Sc / HND in Biological Sciences Previous Experience 2 – 4 years post-graduation experienceKnowledge, Skills, and Abilities: Excellent communication and interpersonal skills. Excellent organizational skills to manage multiple tasks promptly. Proficient use of clinical laboratory information systems.

RESPONSIBILITIES

Administrative Duties Act as the front-line customer service support for incoming calls from customers, clients, and doctors/centers for lab results. Coordinate courier services and Maintain professional and courteous behavior to ensure customer satisfaction.  Provide other registration/clerical, and billing support as required. Ensure proper housekeeping. Perform all duties and responsibilities with understanding and respect for the patient’s rights Perform other related duties as required.

REQUIRED SKILLS

Market research, intelligence, Customer service, Corporate communications, Marketing

REQUIRED EDUCATION

Bachelor's degree


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