Relationship Manager

1 month ago


Lagos, Nigeria SYOJ Consulting & Management Services Full time

Responsibilities

  • Identify opportunities and promote the Bank’s products.
  • Acquire new customers and nurture business relationships with potential customers e.g. high net-worth individuals, corporate bodies etc..
  • Manage relationships with key accounts owners and ensure growth in deposit and prompt loan repayment.
  • Build long-term relationships with clients and customers.
  • Prepare Credit Appraisal Memorandum CAM and manage credit risk within applicable limit.
  • Attend related forums, seminars, business receptions, etc. to learn about the latest market developments, business opportunities and existing competitors.
  • Create and enforce plans/strategies that will boost positive brand perception and ensure customer needs are met.
  • Effectively initiate and complete accounting opening documentation for customers in accordance with the KYC guidelines.
  • Perform other duties as assigned by the Business Development Manager

Qualifications

  • A minimum of first degree or its equivalent in any discipline.
  • A master’s degree or Professional qualification/Certification will be an added advantage.not compulsory.
  • Post-graduation experience in marketing of Bank’s Products and Services not mandatory
  • Minimum of 5 years' experience in this role.

Key Performance Indicators:

  • Market share in geographical location.
  • Growth in total deposit balance.
  • Overall profitability of the Bank Revenue growth.
  • Customer growth Number of new and repeat customers.
  • Number improved existing and new products/services.
  • Accuracy and completeness of reports.
  • Number of non-performing Loan
  • No of complaints from external and Internal customers
  • Internal Control Exceptions/Audit Opinion

Key Result Areas:

  • Deposit mobilization - Quality of Mortgage loans booked
  • Loan repayment - Sound credit judgement
  • Number of HNI Accounts - Non-performing loans
  • Number of new, active account and Number of repeat customers.

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