Relationship Manager
1 month ago
Responsibilities
- Identify opportunities and promote the Bank’s products.
- Acquire new customers and nurture business relationships with potential customers e.g. high net-worth individuals, corporate bodies etc..
- Manage relationships with key accounts owners and ensure growth in deposit and prompt loan repayment.
- Build long-term relationships with clients and customers.
- Prepare Credit Appraisal Memorandum CAM and manage credit risk within applicable limit.
- Attend related forums, seminars, business receptions, etc. to learn about the latest market developments, business opportunities and existing competitors.
- Create and enforce plans/strategies that will boost positive brand perception and ensure customer needs are met.
- Effectively initiate and complete accounting opening documentation for customers in accordance with the KYC guidelines.
- Perform other duties as assigned by the Business Development Manager
Qualifications
- A minimum of first degree or its equivalent in any discipline.
- A master’s degree or Professional qualification/Certification will be an added advantage.not compulsory.
- Post-graduation experience in marketing of Bank’s Products and Services not mandatory
- Minimum of 5 years' experience in this role.
Key Performance Indicators:
- Market share in geographical location.
- Growth in total deposit balance.
- Overall profitability of the Bank Revenue growth.
- Customer growth Number of new and repeat customers.
- Number improved existing and new products/services.
- Accuracy and completeness of reports.
- Number of non-performing Loan
- No of complaints from external and Internal customers
- Internal Control Exceptions/Audit Opinion
Key Result Areas:
- Deposit mobilization - Quality of Mortgage loans booked
- Loan repayment - Sound credit judgement
- Number of HNI Accounts - Non-performing loans
- Number of new, active account and Number of repeat customers.
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